Vonage Phone Number

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Customer service
  • Calls Vonage's Customer Service department
  • The average hold time is 4m
  • The current wait is approximately 7m
  • Hours are Mon-Fri 9am-12am, Sat 9am-8:30pm EST
  • The best time to call is 2:30pm
  • Reach a live Vonage agent: Press 0 at each prompt, ignoring messages.
  • What you hear when you call: Existing customer, press 1. If you are interested in learning more about Vonage, press 2.

Calling Vonage Customer Care at 732-944-0000

Nov 20, 2023

This number is a customer support line for Vonage and provides resources for existing Vonage home and business customers as well as prospective customers. I found that Vonage’s automated menu provided an efficient roadmap for sorting calls and ensuring that callers could get their questions answered with the minimum amount of delay.

Upon dialing, I was connected to an automated greeting that immediately separates existing customers from callers looking to learn more about Vonage services. As a non-customer, I chose option 2. Note that if you call outside of business hours, you will be instructed to call back between 9:00 a.m. to 6:30 p.m. EST, Monday through Friday. In my case, after choosing option 2, I was taken to another menu and asked whether I was interested in learning about Vonage services for home or for business.

After indicating that I was interested in learning more about services for my home address, the call began ringing, and I was quickly connected to a customer service representative. The rep I spoke with was friendly and immediately asked for a callback number in case our call was disconnected. This turned out to be fortuitous, as our call was actually disconnected about 30 seconds later. I’m happy to report that this representative returned my call almost immediately.

The Vonage rep seemed happy to answer my general questions about the service. He let me know that domestic calling plans are available anywhere in the United States and that you can sign up for a 30-day trial period that offers a money-back guarantee if you’re not satisfied with the service. He also informed me that using Vonage’s home phone services requires an existing high-speed internet connection. When I specified the rather uncommon provider I use for my home internet services, he assured me that Vonage was compatible.

I also explored the other side of Vonage’s customer service system. After indicating on the initial menu that I was a current Vonage customer, I was prompted to enter my Vonage account number. This menu also provides clear instructions on how to move forward if you don’t have your Vonage number handy.

Once into the customer side of the system, an automated message informed me that the current call volume was heavy and provided me with the option of leaving a callback number. I did so and received a return call from a Vonage representative within five minutes. 

Overall, I found Vonage’s customer service menu quite easy to understand and navigate. It includes an automated message that informs callers that they can also get information from the Vonage website if they’re unable to be connected to a representative. Based on my call, I would absolutely feel comfortable calling this line if I had any questions about Vonage’s services, and would be confident that their customer service team would do their best to assist with my issue.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Login Error.*We are experiencing technical difficulties. Please try again later.**NOTE...
Here is my vonage account details,**Vonage phone number ***********Phone number linked...
My name is Nicole Powers. I am with Philadelphia Technician Training Institute. I order...
I want change my payment method for phone no.**********
I want to cancel my service
I want to cancel my Vonage service
I keep getting phone call that my bill has not been payed I have the checks * for Nov...
I need my home service back my phone no is **********
My vonage calls are not ringing and going right to voicemail
My name is David Lerner and I am the president of Riptide Communications...
trying to set up new phone
My home phone service is not available. The number is ***-***-****. Billing is direct...
my last bill and account clarification
"This Vonage telephone number is not yet set up for use. A telephone number has not yet...

Vonage Customer Phone Number 732-944-0000 - Stats

Phone number to dial732-944-0000
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-12am, Sat 9am-8:30pm EST
Best time to dial2:30pm
Average wait4 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, twitter, web
Quality of communication89%
Quality of help72%
Customer votes517
Information last updatedWed Feb 28 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Vonage's Best Toll-Free/800 Customer Phone Number

This is Vonage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vonage agent. This phone number is Vonage's Best Phone Number because 5,448 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 732-944-0000 include and other customer service issues. Rather than trying to call Vonage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or twitter or web. In total, Vonage has 1 phone number. It's not always clear what is the best way to talk to Vonage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Vonage?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Vonage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with Vonage, including live chat and their website / help desk and their Twitter handle. Visit our Vonage Customer Service page for more information.
Vonage Customer ServiceVonage Call-back Service

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