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Vonage Customer Service

Phone Number & Contact Info

Vonage's Best Phone Number

732-944-0000
Calls Customer Service·Most popular Vonage number
Q:

How do I talk to a live human at Vonage?

A:Press 0 at each prompt, ignoring messages.
Q:

Does Vonage offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-12am, Sat 9am-8:30pm EST. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Vonage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages.
Here is how our research team describes the way the Vonage phone system greets you: Existing customer, press 1. If you are interested in learning more about Vonage, press 2.

What are the hours and when should I call?

Vonage operates the call center for this 732-944-0000 phone number Mon-Fri 9am-12am, Sat 9am-8:30pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 908 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vonage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vonage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Vonage is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 908 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Vonage

In summation, the best day to call Vonage is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Vonage staffs the call center well on Wednesday.

Calling this Vonage Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 20, 2023

This number is a customer support line for Vonage and provides resources for existing Vonage home and business customers as well as prospective customers. I found that Vonage’s automated menu provided an efficient roadmap for sorting calls and ensuring that callers could get their questions answered with the minimum amount of delay.

Upon dialing, I was connected to an automated greeting that immediately separates existing customers from callers looking to learn more about Vonage services. As a non-customer, I chose option 2. Note that if you call outside of business hours, you will be instructed to call back between 9:00 a.m. to 6:30 p.m. EST, Monday through Friday. In my case, after choosing option 2, I was taken to another menu and asked whether I was interested in learning about Vonage services for home or for business.

After indicating that I was interested in learning more about services for my home address, the call began ringing, and I was quickly connected to a customer service representative. The rep I spoke with was friendly and immediately asked for a callback number in case our call was disconnected. This turned out to be fortuitous, as our call was actually disconnected about 30 seconds later. I’m happy to report that this representative returned my call almost immediately.

The Vonage rep seemed happy to answer my general questions about the service. He let me know that domestic calling plans are available anywhere in the United States and that you can sign up for a 30-day trial period that offers a money-back guarantee if you’re not satisfied with the service. He also informed me that using Vonage’s home phone services requires an existing high-speed internet connection. When I specified the rather uncommon provider I use for my home internet services, he assured me that Vonage was compatible.

I also explored the other side of Vonage’s customer service system. After indicating on the initial menu that I was a current Vonage customer, I was prompted to enter my Vonage account number. This menu also provides clear instructions on how to move forward if you don’t have your Vonage number handy.

Once into the customer side of the system, an automated message informed me that the current call volume was heavy and provided me with the option of leaving a callback number. I did so and received a return call from a Vonage representative within five minutes. 

Overall, I found Vonage’s customer service menu quite easy to understand and navigate. It includes an automated message that informs callers that they can also get information from the Vonage website if they’re unable to be connected to a representative. Based on my call, I would absolutely feel comfortable calling this line if I had any questions about Vonage’s services, and would be confident that their customer service team would do their best to assist with my issue.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Vonage

If you have time to do a bit of reading before you call Vonage, we recommend you read over some of our problem-specific articles.

How Do I Recover a Locked Vonage Account?

If you're a Vonage customer and you find yourself locked out of your account, don't despair. There are a few things you can do to recover your account and get back up and running. The most important thing is to contact customer service as soon as possible. You can also try using the Vonage website or mobile app to troubleshoot your issue, or you can send an email to Vonage customer service. In most cases, you can recover your account and regain access to your account with one of these methods.

How Do I Cancel Vonage?

For Vonage customers who are ready to cancel their plan, the company gives the option to call customer support and stop service, or customers can log into their accounts online and set a date to end Vonage support. Contract plans will require payment of an early termination fee if service is ended before the contract expires.

How Do I Dispute a Bill with Vonage?

Have you ever seen a charge on your Vonage bill that seems out of place? You can dispute a bill in your account. It's important to remember that you're responsible for any charges that appear on your bill, even if you didn't make the call or use the service. You should contact Vonage customer care if you have any questions or concerns about a charge.

Top Vonage customer service problems

Click the link above to get answers to just about any Vonage customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Vonage Customer Service Contacts

There are of course other ways to contact Vonage customer service besides the phone. Below we list the best ones, by medium.

Vonage Customer Service Live Chat

support.vonage.com - Customer Service
Click "Live Sales Chat" in the upper right.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Vonage provides this option.

Vonage Customer Service on X (formerly Twitter)

@vonagesupport - Customer Service
Customer service Twitter feed
Vonage, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Vonage Customer Help Desk / Web Support

Support.vonage.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Vonage customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Vonage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vonage agent. This phone number is Vonage's best phone number because 5,448 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 732-944-0000 include and other customer service issues. Rather than trying to call Vonage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or twitter or web. In total, Vonage has 1 phone number. It's not always clear what is the best way to talk to Vonage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Vonage. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vonage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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