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Vonage Customer FAQ

Top Answers & How-to Guides

What is Vonage's Phone Number?

The question we are asked most often is about how to talk to Vonage customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Dispute a Bill with Vonage?

Have you ever seen a charge on your Vonage bill that seems out of place? You can dispute a bill in your account. It's important...

How Do I Cancel Vonage?

For Vonage customers who are ready to cancel their plan, the company gives the option to call customer support and stop...
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Recent Vonage Customer Questions

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Account Management

How Do I Dispute a Bill with Vonage?

Have you ever seen a charge on your Vonage bill that seems out of place? You can dispute a bill in your account. It's important...
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How Do I Cancel Vonage?

For Vonage customers who are ready to cancel their plan, the company gives the option to call customer support and stop...
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How Do I Recover a Locked Vonage Account?

If you're a Vonage customer and you find yourself locked out of your account, don't despair. There are a few things you can do...
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How Do I Cancel My Vonage Service?

If you want to cancel your Vonage service, make sure you note down all details about your account and prepare what to say...
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How do I update my payment information for Vonage?

To change your payment details for Vonage, log into your account on their website and go to the billing or account settings...
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Phone Setup and Features

How Do I Activate New Vonage Phones?

Vonage home and cell phone communication plans allow you to make digital calls using your high-speed Internet. When you receive...
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What are the options for voicemail transcription with Vonage?

Vonage provides voicemail transcription that changes voice messages into text, available for both residential and business...
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What voice features does Vonage offer?

Vonage provides numerous voice features including unlimited calling to the US and Canada, advanced call forwarding, voicemail...
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How do I set up voicemail with Vonage?

Setting up voicemail with Vonage is easy. You access it by pressing the voicemail button or dialing *123. Follow prompts to...
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Can I keep my existing phone number when switching to Vonage?

Yes, Vonage allows users to retain their existing phone numbers through a process called number portability. It is crucial to...
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Service Troubleshooting

How do I troubleshoot issues with my Vonage service?

To troubleshoot Vonage service issues, ensure secure connections, check internet functionality, restart your device, verify...
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How can I block unwanted calls using Vonage?

Vonage provides various options to block unwanted calls, including a Call Blocking feature through the app or web portal, Do...
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Service Plans and Pricing

Does Vonage offer any business communication solutions?

Vonage provides a variety of business communication solutions designed for different business needs, featuring a cloud-based...
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Are there additional charges for calling internationally with Vonage?

Vonage has different plans that dictate international calling charges. Some plans, like World Unlimited, allow unlimited calls...
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How do I change my Vonage service plan?

To change a Vonage service plan, users should log into their online account, navigate to account settings, and explore...
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What type of internet connection do I need for Vonage?

For Vonage’s VoIP service, a high-speed broadband internet connection is needed, ideally with at least 3 Mbps for optimal...
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We look to the Vonage issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Vonage issues reported to GetHuman

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