How Do I Cancel Vonage?
For Vonage customers who are ready to cancel their plan, the company gives the option to call customer support and stop service, or customers can log into their accounts online and set a date to end Vonage support. Contract plans will require payment of an early termination fee if service is ended before the contract expires.
Vonage provides cloud-based communication services to over a million subscribers each year, but sometimes users decide to switch providers. If you are currently with Vonage and want to make the switch, how do you cancel your current service? You can learn more about Vonage and its services here, and below are ways you can cancel your current service.
Canceling Your Vonage Service
There are two main ways to cancel your Vonage service: online and via telephone. Canceling via telephone is recommended if you are unsure you want to cancel or simply change what services you are receiving.
Telephone Cancellation
To cancel your Vonage via telephone, simply call customer support here and request your services to end. You can also speak with the customer service agent to compare plans and pricing and see if there is a better option with Vonage that will support your needs and save you money. You will also be advised of any balance on your account that you can take care of during the phone call.
Online Cancellation
To cancel your Vonage online, follow the steps listed below.
- Open the Vonage website in your browser.
- Log into your account.
- Select "Profile" at the top of the page.
- Scroll through your account details in your profile.
- In the "Help" section of your account, choose "Cancel Account."
- Enter the required information in the form that opens on the screen.
- Review and accept the information and terms.
- Select the date you wish the cancellation to go into effect.
- Submit your request. Your service will end on the date you selected.
Spanish-speaking customer service agents are also available to help Spanish-speaking customers cancel their Vonage service. Also, if your plan is one with a contract, an early termination fee will be assessed if you cancel your service before the contract expires. Early termination fees are anywhere from $60 to $120 depending on the plan; however, this fee decreases with each month that you use the service.
If you are ready to cancel your plan with Vonage, follow the steps outlined above. For more information or assistance, contact Vonage customer support here.
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