Virgin Media Customer FAQ

If you've canceled your Netflix account through Netflix but are still being charged through your Virgin Media bill, it may be because the cancellation has not yet been communicated between the two services. Ensure you contact Virgin Media directly to inform them of the cancellation. There should be a link to the most up-to-date contact information right here on this page. They can sort the issue and ensure no further charges are added to your bill for Netflix. Please do check your Virgin Media and Netflix accounts to re-confirm the cancellation. Cancellation should stop the billing cycle for the next period.

If you need to cancel a technician appointment, you can do it through your online Virgin Media account. When you log in, you can view your planned visits and see details about upcoming appointments. There should be an option to cancel the appointment if needed. Please note that appointments should be cancelled as early as possible to avoid any potential charges. Remember, if you're experiencing issues with your service, the technician visit is designed to help solve them. So, cancelling the appointment might delay any required fixes.

We're sorry to hear you're having trouble with your Virgin Media emails. From the problems you've described, it sounds like an issue with your email settings. We would suggest checking your email settings first. Ensure that the encryption method is set to SSL/TLS and the port is set to 993 for IMAP, or 995 for POP. Your SMTP server should be smtp.virginmedia.com, the port set at 465 and the encryption set to SSL/TLS. These steps should resolve your encryption problem and get your emails functioning again.

If you've received a letter from Advantis regarding a debt with Virgin Media, it's important to resolve the situation as soon as possible. We recommend reaching out directly to Virgin Media's customer service team, specifically their Billing team, to discuss the matter. Be ready with your account details and the details pertaining to the letter you received for a smooth conversation. It's crucial to not ignore the letter and to address it promptly to prevent any potential disruption to your services. Virgin Media' representatives are well-equipped to guide you to a resolution. Always consult with a professional in case you have doubts about the legitimacy of the letter.

It's possible that an error may have occurred in your payment calculations. This could be due to several reasons such as an end of an introductory offer, addition of extra services, or an annual increase. However, to clarify the situation, it is recommended to go through your bill breakdown. You'll find this in 'My Virgin Media' account, where you can see all your billing details. If you still think there's a mistake, you should directly get in touch with Virgin Media support team. They can help you understand the changes in your monthly payment and make any necessary adjustments.