Have recently joined Virgin Media and was promised I could keep my old phone number.My...

GetHuman1864269's customer service issue with Virgin Media from December 2018

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The issue in GetHuman1864269's own words
Have recently joined Virgin Media and was promised I could keep my old phone number.My Sky BT number is being cancelled tomorrow and I will be left with a Virgin temporary number.Please ensure that my old number is transferred to The Virgin line asap.*A*C-*******-**, area **.*Temp. Number *********** . Old number needed ***** ******.
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Virgin Media

Customer service issue
Reported by GetHuman1864269
Dec 30th, 2018 - 10 mos ago
I have an issue with Virgin Media too
Fixed
Seen by 5 customers so far
Similar issue to 630 others
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Items needed
Account holder name
Billing address
Account phone number
Email address on the account
Timeline
GetHuman1864269 started working on this issue
Dec 30th, 2018 10:42pm
GetHuman1864269 indicated the issue is not fixed yet.
Dec 30th, 2018 10:46pm