I am having a problem with my Kindle downloading from the internet router.*Amazon have...

GetHuman-johnjbri's customer service issue with Virgin Media from October 2018

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The issue in GetHuman-johnjbri's own words
I am having a problem with my Kindle downloading from the internet router.*Amazon have asked the following questions.*Can you please provide me with the answers?**Hello John, **I'll assist you in providing us with the manual logs. Lets focus on your network information. Simply speak with your internet service provider. *** Name of the wireless network you are trying to connect to (SSID).** Network Key * Wi-Fi Password for connecting to your network.** Length of Network Key * Wi-Fi Password you are entering.** Does your Network Key * Wi-Fi Password have upper case letters or special characters e.g. * - &.** Router Make * Model.** Is Mac Filtering enabled on your router?** Maximum connections allowed by your router** Router channel: This should be between * - **** Is the Wi-Fi network protected by WEP or WPA?** Your router's wireless mode (B*G*N or N in B*G compatible mode)**If you need any additional assistance. Feel free to reach us via the contact us link below:**www.amazon.co.uk*contact-us**We look forward to seeing you again soon. **Thank you*John Briggs

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Virgin Media

Customer service issue
Reported by GetHuman-johnjbri
Oct 16th, 2018 - 4 years ago
Seen by 15 customers so far
Similar issue to 420 others
0 customers following this
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GetHuman-johnjbri started working on this issue
Oct 16th, 2018 8:24am
GetHuman-johnjbri indicated the issue is not fixed yet.
Oct 17th, 2018 9:13am

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