Virgin Media Customer FAQ

If you need to cancel a technician appointment, you can do it through your online Virgin Media account. When you log in, you can view your planned visits and see details about upcoming appointments. There should be an option to cancel the appointment if needed. Please note that appointments should be cancelled as early as possible to avoid any potential charges. Remember, if you're experiencing issues with your service, the technician visit is designed to help solve them. So, cancelling the appointment might delay any required fixes.

We're sorry to hear you're having trouble with your Virgin Media emails. From the problems you've described, it sounds like an issue with your email settings. We would suggest checking your email settings first. Ensure that the encryption method is set to SSL/TLS and the port is set to 993 for IMAP, or 995 for POP. Your SMTP server should be smtp.virginmedia.com, the port set at 465 and the encryption set to SSL/TLS. These steps should resolve your encryption problem and get your emails functioning again.

If you've received a letter from Advantis regarding a debt with Virgin Media, it's important to resolve the situation as soon as possible. We recommend reaching out directly to Virgin Media's customer service team, specifically their Billing team, to discuss the matter. Be ready with your account details and the details pertaining to the letter you received for a smooth conversation. It's crucial to not ignore the letter and to address it promptly to prevent any potential disruption to your services. Virgin Media' representatives are well-equipped to guide you to a resolution. Always consult with a professional in case you have doubts about the legitimacy of the letter.

It's possible that an error may have occurred in your payment calculations. This could be due to several reasons such as an end of an introductory offer, addition of extra services, or an annual increase. However, to clarify the situation, it is recommended to go through your bill breakdown. You'll find this in 'My Virgin Media' account, where you can see all your billing details. If you still think there's a mistake, you should directly get in touch with Virgin Media support team. They can help you understand the changes in your monthly payment and make any necessary adjustments.

WiFi signals can be weak in some parts of your house due to various factors such as thick walls, distances and other electronic devices. Virgin Media provides WiFi extenders, known as Virgin Media WiFi Boosters, designed to amplify your WiFi signal to the parts of your home where reception can be weak. If you're a Virgin Media customer having trouble with WiFi coverage, you could consider getting these to extend the coverage of your wireless network. The installation is easy and can be done by following the instructions provided with the Boosters. Remember to position your Booster halfway between your Hub and the area you wish to cover for the best results.