I'm enquiring on behalf of my grandparents. Unfortunately due to a misunderstanding and...

GetHuman-lucystev's customer service issue with Virgin Media from August 2018

Help with my Virgin Media issue
The issue in GetHuman-lucystev's own words
I'm enquiring on behalf of my grandparents. Unfortunately due to a misunderstanding and a disagreement on the increased charge you were enforcing upon them, my grandparents decided to swap service and cancel their virgin contract, despite having been with virgin since ****, poor form. They have since received their new box with their new service. However, their home phone no longer works, and they have been informed that VIRGIN have BLOCKED their number!!! I have tried multiple times to reach my grandparents today and out of concern because I couldn't reach them I have visited them to then hear this story. Virgin services should be ashamed.!!! The only form of contact we have with them and you have removed it!!! I'm under the impression their new service is attempting to resolve the issue with virgin, the only other option is to change their number all together, which is a big nuisance for them, why should they!? They await hospital appointments, they could have missed important phone calls! Absolutely disgusting. They received shocking customer service from virgin up until this point and now their number has been blocked out of spite it seems as they have changed service. Please enlighten me as to why this has happened and how it can be resolved asap. Thank you.
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Virgin Media

Customer service issue
Reported by GetHuman-lucystev
Aug 11th, 2018 - 7 mons ago
I have an issue with Virgin Media too
Fixed
Seen by 5 customers so far
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Timeline
GetHuman-lucystev started working on this issue
Aug 11th, 2018 2:18pm
GetHuman-lucystev indicated the issue is not fixed yet.
Aug 11th, 2018 9:36pm
GetHuman-lucystev indicated the issue is not fixed yet.
Aug 12th, 2018 5:30pm
GetHuman-lucystev indicated the issue is not fixed yet.
Aug 14th, 2018 10:09pm