had virgin account with you over * years ago there was a lot connection problems which...

GetHuman912764's customer service issue with Virgin Media from July 2018

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The issue in GetHuman912764's own words
I want virgin to refund me my £*** ... had virgin account with you over * years ago there was a lot connection problems which you could not fix which ended up you connecting my next door neighbour instead of myself.**I cancelled my contract with you when all this happened and switched over to BT * years after.**During my * years at this address I had no contact from you until I got a letter from a Debt recovery agent demanding £*** which I have paid so their is no further action. In over * years their has been nothing from you.**I would like you to refund my £*****MS JOAN MORTON,( PREVIOUS ADDRESS ) ** SHURNGOLD, MELKSHAM, WILTS SN** HDD
I would like them to refund my £*** and take my name off the debtors list
I have tried phoning them but impossible for them to answer their phone
I have an issue with Virgin Media too
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Virgin Media

internet and tv package
Customer service issue
Reported by GetHuman912764
Jul 24th, 2018 - 10 mons ago
I have an issue with Virgin Media too
Fixed
Seen by 38 customers so far
Similar issue to 160 others
0 customers following this
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Items needed
Account holder name
Billing address
Account phone number
Email address on the account
Timeline
GetHuman912764 started working on this issue
Jul 24th, 2018 6:08pm
GetHuman912764 indicated the issue is not fixed yet.
Jul 24th, 2018 7:12pm
GetHuman912764 indicated the issue is not fixed yet.
Jul 25th, 2018 6:32am
GetHuman912764 indicated the issue is not fixed yet.
Jul 25th, 2018 6:33am
GetHuman912764 indicated the issue is not fixed yet.
Jul 25th, 2018 6:35am
GetHuman912764 shared this issue with others over email
Jul 25th, 2018 6:35am
GetHuman912764 indicated the issue is not fixed yet.
Jul 25th, 2018 6:36am
GetHuman912764 indicated the issue is not fixed yet.
Jul 25th, 2018 6:41am
GetHuman912764 indicated the issue is not fixed yet.
Jul 25th, 2018 6:59am
GetHuman912764 indicated the issue is not fixed yet.
Jul 26th, 2018 10:31am
GetHuman912764 indicated the issue is not fixed yet.
Jul 26th, 2018 11:44am
GetHuman912764 indicated the issue is not fixed yet.
Jul 26th, 2018 12:28pm
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Jul 27th, 2018 5:37am
GetHuman912764 indicated the issue is not fixed yet.
Jul 27th, 2018 7:30pm
GetHuman912764 indicated the issue is not fixed yet.
Jul 28th, 2018 5:17pm
GetHuman912764 indicated the issue is not fixed yet.
Jul 29th, 2018 4:49pm
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Jul 30th, 2018 12:55pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 2nd, 2018 6:03pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 4th, 2018 5:35am
GetHuman912764 indicated the issue is not fixed yet.
Aug 6th, 2018 6:01pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 11th, 2018 9:08am
GetHuman912764 indicated the issue is not fixed yet.
Aug 11th, 2018 9:32pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 13th, 2018 9:22pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 15th, 2018 7:30pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 15th, 2018 9:46pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 18th, 2018 7:15am
GetHuman912764 indicated the issue is not fixed yet.
Aug 19th, 2018 11:47am
GetHuman912764 indicated the issue is not fixed yet.
Aug 19th, 2018 2:17pm
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Aug 21st, 2018 4:06pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 21st, 2018 7:01pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 22nd, 2018 11:02pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 22nd, 2018 11:37pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 23rd, 2018 3:45pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 23rd, 2018 5:16pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 23rd, 2018 8:00pm
GetHuman912764 indicated the issue is not fixed yet.
Aug 28th, 2018 1:45pm