I want to know what loyalty credit is and if i can use it to pay some off my bill

GetHuman819272's customer service issue with Virgin Media from June 2018

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Help with my Virgin Media issue
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The issue and preferred resolution, in GetHuman819272's own words:
The problem I ran into: I want to know what loyalty credit is and if i can use it to pay some off my bill
I trust that Virgin Media will make this right and come up with a resolution that is fair.
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Virgin Media

Customer service issue
Reported by GetHuman819272
Jun 25th, 2018 - 2 mons ago
I have an issue with Virgin Media too
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Seen by 3 customers so far
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Timeline
GetHuman819272 started working on this issue
Jun 25th 6:36pm