I want to know what loyalty credit is and if i can use it to pay some off my bill

GetHuman819272's customer service issue with Virgin Media from June 2018

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The issue in GetHuman819272's own words
The problem: I want to know what loyalty credit is and if i can use it to pay some off my bill
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Virgin Media

Customer service issue
Reported by GetHuman819272
Jun 25th, 2018 - 4 mons ago
I have an issue with Virgin Media too
Not resolved
Seen by 3 customers so far
Similar issue to 93 others
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Timeline
GetHuman819272 started working on this issue
Jun 25th 6:36pm