On October ** or **th of **** your Verizon truck drove up on our lawn and made very lar...

GetHuman-crawestf's customer service issue with Verizon from November 2018

3 views
 | 
3005 similar
 | 
0 following
Help with my Verizon issue
Next: our robot will wait on hold for GetHuman-crawestf to get a Verizon rep on the line!
Always use the GetHuman Phone tocall Verizon. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-crawestf's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-crawestf may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman-crawestf's own words
On October ** or **th of **** your Verizon truck drove up on our lawn and made very large ruts in the lawn. Therefore, I contact Verizon and a supervisor was supposed to come out and look at the damage on October **th or **th. No one ever showed up. My ticket number was NJCD**QBDF. I contacted Verizon once again to inform them that no one had shown up and they gave me a new ticket number and said the Supervisor Mr. Blake will contact you back in less than an hour and that was on October **, ****. The new ticket number was NJCD**QDKY and of course no one contacted me back. On November *, **** I called back and the gentleman stated that they closed that ticket because they didn't have enough information. This is crazy because they didn't even contact me at all on my office phone or my cell phone number. And when the incident happened it was one of your bucket trucks and it actually had to be towed from a towing company off my property. I don't see how hard it would be to find out who it was because I am sure that the person driving the truck didn't pay for the tow out of his pocket. Therefore, there should be a record of it someplace. So I was given another ticket number NJCD**QM** and someone was supposed to contact me. It is now November **, **** and still haven't heard from anyone. I think this is the most unprofessional experience that I have ever had with another business to just close tickets and not even contact the customer to inform them what is going on. Your driver damaged my property and think that someone could have come and looked at what damage was done. None of your employees should be permitted to drive on any lawn ever.
GetHuman-crawestf did not yet indicate what Verizon should do to make this right.
I have an issue with Verizon too
How GetHuman-crawestf fixed the problem
We are waiting for GetHuman-crawestf to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Is there a charge for the Verizon Up program?I am not a Verizon customer. A truck hit your wire that crosses my drive way and...
Do you have a customer issue as well?
We can help you get Verizon's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Verizon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-crawestf fixes it.
This email address isn't valid

Verizon

Customer service issue
Reported by GetHuman-crawestf
Nov 26th, 2018 - a yr ago
I have an issue with Verizon too
Not resolved
Seen by 3 customers so far
Similar issue to 3005 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-crawestf started working on this issue
Nov 26th, 2018 4:01pm