I received a one time charge on my current bill of $**.** for "international data" (Can...

GetHuman-waynedu's customer service issue with Verizon from November 2018

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The issue in GetHuman-waynedu's own words
I received a one time charge on my current bill of $**.** for "international data" (Canada). This was on my wife's iPhone *plus (***-***-****). On **-**-** my wife and I visited Niagara Falls, New York, for about * hours, on the United States side of the falls, never entering into Canada. To re-emphesize, we remained in the United States and never entered into Canada. I could actually understand this charge if we had, in fact, ventured into Canada but, we had not. This issue can be resolved when Verizon removes this unjustified charge and issues a revised bill. I have been a very satisfied Verizon customer for many years but at this point I am very disappointed with Verizon. I would prefer to remain a Verizon customer for many more years but how this issue is resolved will determine if I search for another phone service provider, or not. In your e-mail response please also provide the best phone number for me to talk to a real person and not a machine. Thank you. Wayne Dunham
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Verizon

Customer service issue
Reported by GetHuman-waynedu
Nov 24th, 2018 - 10 mons ago
I have an issue with Verizon too
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Seen by 4 customers so far
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GetHuman-waynedu started working on this issue
Nov 24th, 2018 3:13pm