I received a one time charge on my current bill of $**.** for "international data" (Can...
GetHuman-waynedu's customer service issue with Verizon from November 2018
Help with my Verizon issue
Next: our robot will wait on hold for GetHuman-waynedu to get a Verizon rep on the line!
Always use the GetHuman Phone tocall Verizon. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-waynedu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-waynedu may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman-waynedu's own words
I received a one time charge on my current bill of $**.** for "international data" (Canada). This was on my wife's iPhone *plus (***-***-****). On **-**-** my wife and I visited Niagara Falls, New York, for about * hours, on the United States side of the falls, never entering into Canada. To re-emphesize, we remained in the United States and never entered into Canada. I could actually understand this charge if we had, in fact, ventured into Canada but, we had not. This issue can be resolved when Verizon removes this unjustified charge and issues a revised bill. I have been a very satisfied Verizon customer for many years but at this point I am very disappointed with Verizon. I would prefer to remain a Verizon customer for many more years but how this issue is resolved will determine if I search for another phone service provider, or not. In your e-mail response please also provide the best phone number for me to talk to a real person and not a machine. Thank you. Wayne Dunham
GetHuman-waynedu did not yet indicate what Verizon should do to make this right.
I have an issue with Verizon too
How GetHuman-waynedu fixed the problem
We are waiting for GetHuman-waynedu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.