*. Verizon cancelled our scheduled appointment and gave us four different lies about w...

upgrade to the * gigabyte service ... *. Verizon cancelled our scheduled appointment and gave us four different lies about why it was cancelled. ***. Verizon now says we have to create a new , more expensive order, and wait until the *th of August to have it installed.**TO FIX IT: I would Like Verizon to come out and do what we agreed for them to do and to as soon as possible (not the *th of August).

My wife took off from work that day to wait for them. My daughter stayed an extra * hours at the volunteer job she works at the hospital I work at, because her mother was waiting for the Verizon technician. Verizon never called or informed us they weren't coming. I paid a contractor to remove the siding from the house at Verizon's suggestion and have to cover it with tape and tarp to prevent rain from getting in. I now have all of this siding off of my house which makes it accessible for mice and rodents.**We were given four different lies about why our service upgrade was cancelled (I have texts and email from Verizon proving they are lies) none of which admit that Verizon made a mistake.

Give us the service we ordered at the price we ordered it at and come out today to fix their mistake, certainly not expect uis to pay more and to have to wait until August the *th for their mistake..

I have been a customer for ** years, having multiple boxes.

We tried talking with customer service and got the "run-around." I just sent an email to their corporate office last night.