*. Verizon cancelled our scheduled appointment and gave us four different lies about w...

GetHuman-tmod's customer service issue with Verizon FiOS from July 2019

Help with my Verizon FiOS issue
The issue in GetHuman-tmod's own words
upgrade to the * gigabyte service ... *. Verizon cancelled our scheduled appointment and gave us four different lies about why it was cancelled. ***. Verizon now says we have to create a new , more expensive order, and wait until the *th of August to have it installed.**TO FIX IT: I would Like Verizon to come out and do what we agreed for them to do and to as soon as possible (not the *th of August).
My wife took off from work that day to wait for them. My daughter stayed an extra * hours at the volunteer job she works at the hospital I work at, because her mother was waiting for the Verizon technician. Verizon never called or informed us they weren't coming. I paid a contractor to remove the siding from the house at Verizon's suggestion and have to cover it with tape and tarp to prevent rain from getting in. I now have all of this siding off of my house which makes it accessible for mice and rodents.**We were given four different lies about why our service upgrade was cancelled (I have texts and email from Verizon proving they are lies) none of which admit that Verizon made a mistake.
Give us the service we ordered at the price we ordered it at and come out today to fix their mistake, certainly not expect uis to pay more and to have to wait until August the *th for their mistake..
I have been a customer for ** years, having multiple boxes.
We tried talking with customer service and got the "run-around." I just sent an email to their corporate office last night.
How GetHuman-tmod fixed the problem
Its not fixed quite yet, but I think We are on the right track. I will know for sure tomorrow. What I did was to reach out to a corporate leader through email. (Just googled Verizon's Executive Leadership to find a email address.) I was responded to within ** hours by a nice rep, Susan, who seemed to understand what a frustrating experience we had and while she did not guarantee anything, she at least said she was sorry we had the experience we did and that she would try to fix it. Good to her word, I believe she has managed to retain us as customers (small though we may be). There are some people at Verizon who still understand how to treat customers and people in general. Thanks Susan!
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Verizon FiOS

FIOS
Customer service issue
Reported by GetHuman-tmod
Jul 30th, 2019 - 2 years ago
Fixed
GetHuman-tmod shared how to fix
Seen by 8 customers so far
Similar issue to 6201 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-tmod started working on this issue
Jul 30th, 2019 1:24pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:54pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:54pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:54pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:54pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:54pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:54pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:54pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:54pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:55pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:55pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:55pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:55pm
GetHuman-tmod indicated the issue is not fixed yet.
Jul 30th, 2019 1:55pm
GetHuman-tmod confirmed the issue is fixed. Hooray!
Jul 30th, 2019 5:40pm

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