I have not had TV service for almost * months. It started out as channels being pixelat...

GetHuman1959276's customer service issue with Verizon FiOS from January 2019

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The issue in GetHuman1959276's own words
I have not had TV service for almost * months. It started out as channels being pixelated but legibly watchable. Then it got more and more pixelated and I couldn’t watch many stations. Then I wound up with everything but the main stations and still getting lifetime and animal planet and BET. Now I get a black screen on every station the only thing I can watch it on demand. I have spoken to numerous reps I reboot almost every single day and nothing is working Obviously it’s the wires outside my house because I was getting only stations that had extremely strong signals. I need a refund of my TV services for the past *** days. Also I need someone to come to my home and look at the outside wires I cannot be available when a person comes and there is no reason for anyone to come into my home.
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Verizon FiOS

Customer service issue
Reported by GetHuman1959276
Jan 14th, 2019 - 9 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 3 customers so far
Similar issue to 3801 others
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Timeline
GetHuman1959276 started working on this issue
Jan 14th 3:50am