Dear Sir, Madam,**While preparing for a move to a new home, I ordered a new FiOS contra...

GetHuman-famkonin's customer service issue with Verizon FiOS from January 2019

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Dear Sir, Madam,**While preparing for a move to a new home, I ordered a new FiOS contract which came with a free one-year Netflix subscription. The move then happened in August ****. Upon my inquiry how the Netflix subscription would be processed, I was told that it might take a couple of months before I would hear from it. Yesterday, more than four months after the move, I called Verizon customer service to inquire again. Your friendly associate informed me that a message for my redemption of the Netflix offer was sent to my MyVerizon homepage around mid-October and that it expires after a while if not redeemed. Since it expired without my noticing it, there was nothing he could do.**How could I have noticed since we never log in to the Verizon website because we enrolled in your Auto Pay program and went paperless. We would only need to log in if there would have been billing issues, which there were not. How do I find resolution for the Netflix offer which I could not redeem? Thank you for helping me out.**Kind regards,**Dr. Frank Konings**** Prospect Avenue*Princeton, NJ ******(***) *** ******Verizon account * ***-***-***-******
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Verizon FiOS

Customer service issue
Reported by GetHuman-famkonin
Jan 13th, 2019 - 9 mons ago
I have an issue with Verizon FiOS too
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GetHuman-famkonin started working on this issue
Jan 13th 3:07pm