I set up a new router about a month ago. It suddenly stopped working. First, some chann...

GetHuman-chrisgph's customer service issue with Verizon FiOS from December 2018

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The issue in GetHuman-chrisgph's own words
I set up a new router about a month ago. It suddenly stopped working. First, some channels on my TV were not accessible, then none of them were accessible, then my wifi went out and I can’t reach the Internet AND my Verizon landline doesn’t work. I cannot access cellular in my house because it is trying to go to my wifi. I reset the router and tried reinstalling but the back light is solid red. I am in a shopping center where my cellular works!
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Verizon FiOS

Customer service issue
Reported by GetHuman-chrisgph
Dec 5th, 2018 - a mon ago
I have an issue with Verizon FiOS too
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GetHuman-chrisgph started working on this issue
Dec 5th, 2018 5:48pm