Verizon Router can’t connect to the internet. The light is red instead of green

GetHuman816522's customer service issue with Verizon FiOS from June 2018

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Help with my Verizon FiOS issue
Before contacting them, items GetHuman816522 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman816522's next move: have a Verizon FiOS rep call.
Always use the GetHuman Phone tocall Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman816522's own words:
The problem I ran into: Verizon Router can’t connect to the internet. The light is red instead of green
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
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Verizon FiOS

Customer service issue
Reported by GetHuman816522
Jun 24th, 2018 - 2 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 14 customers so far
Similar issue to 679 others
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Timeline
GetHuman816522 started working on this issue
Jun 24th 10:02pm