Can’t connect to home wifi

GetHuman622183's customer service issue with Verizon FiOS from April 2018

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Help with my Verizon FiOS issue
Before contacting them, items GetHuman622183 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman622183's next move: have a Verizon FiOS rep call.
Always use the GetHuman Phone tocall Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman622183's own words:
The problem I ran into: Can’t connect to home wifi
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
Help with my Verizon FiOS issue
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Verizon FiOS

Wifi
Customer service issue
Reported by GetHuman622183
Apr 23rd, 2018 - 3 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 3 customers so far
Similar issue to 970 others
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Timeline
GetHuman622183 started working on this issue
Apr 23rd 6:22pm