Use Guide, it is frozen and unable to change channels

GetHuman606766's customer service issue with Verizon FiOS from April 2018

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Help with my Verizon FiOS issue
Before contacting them, items GetHuman606766 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman606766's next move: have a Verizon FiOS rep call.
Always use the GetHuman Phone tocall Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman606766's own words:
Use Guide, it is frozen and unable to change channels
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
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Verizon FiOS

Service
Customer service issue
Reported by GetHuman606766
Apr 18th, 2018 - 3 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 2 customers so far
Similar issue to 986 others
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Timeline
GetHuman606766 started working on this issue
Apr 18th 2:56am