Use Guide, it is frozen and unable to change channels

GetHuman606766's customer service issue with Verizon FiOS from April 2018

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The issue in GetHuman606766's own words
Use Guide, it is frozen and unable to change channels
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Verizon FiOS

Service
Customer service issue
Reported by GetHuman606766
Apr 18th, 2018 - 7 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 2 customers so far
Similar issue to 2806 others
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Timeline
GetHuman606766 started working on this issue
Apr 18th 2:56am