A renter is asking for proof of a refund he should have when I cancelled his reservatio...

GetHuman-cvancara's customer service issue with VRBO from March 2019

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The issue in GetHuman-cvancara's own words
A renter is asking for proof of a refund he should have when I cancelled his reservation due to unavailability of my unit. He should have received a full refund. The cancellation happened very fast, within ** hours of booking or less. I sent him the email that said it was cancelled and a screen shot of part of my account that shows a cancellation. Since I never received money into any account of mine I really have no idea where his money is.
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VRBO

Customer service issue
Reported by GetHuman-cvancara
Mar 12th, 2019 - 5 mons ago
I have an issue with VRBO too
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Seen by 1 customer so far
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Timeline
GetHuman-cvancara started working on this issue
Mar 12th 12:25am