Before contacting them, items GetHuman-vjswartz may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-vjswartz's own words
My name is virginia Jo swartz*Someone hacked my debit bank account an ordered a game from your company ubisoft san francisco ca $**.** at *.**am Jan **th ****. Please stop this order now. Please let me no who purchase this where they are from*This is fraud I did not purchase your game.please contact me on this matter i want to no if you can rehiemburst that money back to my bank account . My bank acc was hacked. Contact me virginia j swartz at ***-***-**** or contact my bank. Im very upset...
GetHuman-vjswartz did not yet indicate what Ubisoft should do to make this right.
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