Entered code for black unicorn. Site said it worked for Xbox *. It is not showing up in...

GetHuman-knts_tem's customer service issue with Ubisoft from October 2018

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The issue in GetHuman-knts_tem's own words
Entered code for black unicorn. Site said it worked for Xbox *. It is not showing up in inventory, only a blank space next to the other horses. Please help to fix this problem. Thank you
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Ubisoft

Customer service issue
Reported by GetHuman-knts_tem
Oct 12th, 2018 - 9d ago
I have an issue with Ubisoft too
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Seen by 4 customers so far
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GetHuman-knts_tem started working on this issue
Oct 12th 10:36pm