If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-fratx's own words
The problem: Someone logged onto my account last night and got it banned
GetHuman-fratx did not yet indicate what Ubisoft should do to make this right.
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How GetHuman-fratx fixed the problem
We are waiting for GetHuman-fratx to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
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