Ubisoft Customer FAQ

We recommend first removing your phone number from your old Ubisoft account. Go to account settings and select "Security Settings", then click on "Phone Number" and select "Delete". After doing this, log into your new account, open your account settings, select "Security Settings", navigate to the "Phone Number" option and input your phone number in the space provided. This will link your phone number to your new Ubisoft account. Please remember to verify your phone number after adding it to the new account.

Abandon sanctions in Tom Clancy's Rainbow Six Siege are applied if the game detects you have left a match early or disconnected from the game server while a match is ongoing. The game may consider your Xbox reset as an unfair departure from the match. To minimize such occurrences, ensure you have a stable internet connection for online play. Sanctions typically last for a set amount of time and then are automatically lifted. If you believe this sanction is in error, we recommend reviewing Ubisoft's disconnection policy to better understand under what circumstances might a penalty be triggered.

We're sorry to hear that you're having trouble with your Ubisoft account. If you've entered your account number incorrectly, please try again. If you've forgotten your password, visit the Ubisoft website and go to the account management section. There, you'll find the option to reset your password. Ubisoft will send a reset link to the email address associated with your account. Click on this link and follow the instructions to create a new password. Please remember to keep your new password secure and confidential. Changing your password regularly can also help maintain the security of your account.

We're sorry to hear you're having this issue. Ubisoft is aware that bugs can sometimes occur, especially after an update. We recommend taking a few steps: check that your game is updated to the latest version, try rebooting your console or PC, and reconnecting to the internet. If these steps do not help, you may need to re-install the game. Remember to back up your save files before re-installing. If after all these steps, the problem persists, it's best to directly contact Ubisoft support to help resolve this issue. They may ask for additional information to better understand and solve your problem.

Oh no, sorry to hear about that! Unfortunately, Ubisoft accounts cannot be unlinked from console accounts directly. Once a Ubisoft account has been linked to an Xbox Live profile, it cannot be unlinked without assistance from Ubisoft Support. This is to prevent malicious users from forcibly unlinking your Ubisoft account from your console account. Please reach out to Ubisoft Support for assistance to solve this issue. They'll make sure your Ubisoft account is correctly linked to the proper Xbox account. It's crucial that you have access to the email address associated with your Ubisoft account when you contact them.