I recently bought two EdgeSwitch ** ***W and when I connect the SFP there is no link. N...

GetHuman4053193's Technical support issue with Ubiquiti Networks from December 2019

Help with my Ubiquiti Networks issue
First: share to improve GetHuman4053193's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4053193 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman4053193's own words
I recently bought two EdgeSwitch ** ***W and when I connect the SFP there is no link. No lights on the up*down arrows or anything. Please Note that I do have the link working with a media converter to RJ**, so I know the fiber line is good. I've tried both SFP ports, resetting the switch, no luck with anything.**How do I get this to work, please help.

GetHuman4053193 did not yet indicate what Ubiquiti Networks should do to make this right.

How GetHuman4053193 fixed the problem

We are waiting for GetHuman4053193 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ubiquiti Networks's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Ubiquiti Networks issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ubiquiti Networks

Technical support issue
Reported by GetHuman4053193
Dec 6th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 406 others
0 customers following this

Timeline

GetHuman4053193 started working on this issue
Dec 6th, 2019 7:06pm
GetHuman4053193 indicated the issue is not fixed yet.
Dec 7th, 2019 8:22am

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers