Ubiquiti Networks is a technology company that sells data equipment including routers and cameras. As a well-respected and established company, it is not surprising that Ubiquiti Networks gets many requests for customer service each and every day.
It should be noted that Ubiquiti Networks does not provide phone-based customer service. If you need to contact Ubiquiti Networks, you'll need to visit its website and follow the instructions for getting in contact through its "Contact Us" page.
Why Do People Contact Ubiquiti Networks Customer Support?
People call Ubiquiti Networks customer support for a range of reasons, including:
Placing a product order
Changing or canceling an order
Finding an authorized distributor
Questions about available products
Best Practices for Contacting Ubiquiti Networks Customer Service
There are several things that you can do to help ensure that your communications with Ubiquiti Networks customer service is handled quickly and professionally:
Make sure you are directing your customer service request appropriately. You can visit the customer support page or the "Contact Us" page on the company's website for direction. If you use the wrong communication method, or fail to direct your issue to the correct department, you may experience delays.
Assemble and scan necessary documentation before sending your request. Documentation may include order numbers, product make and model numbers, order confirmation emails, billing statements and previous correspondence between you and the company regarding your concern.
State your concerns clearly and succinctly in your customer service requests. If you are not using live chat but are opting for an email form or direct email, reference any attachments by document name so that the agent knows what he or she should be looking at.
Take note of when you send your request. Mark it on your calendar so you'll know when it is appropriate to follow-up if you don't hear back in a timely manner.
How do Consumers Feel About Contacting Ubiquiti Networks Customer Service?
Many customers are unhappy about the fact that Ubiquiti Networks does not provide phone-based customer service. These customers would prefer to speak one-on-one with a customer service representative. Still, consumers realize that Ubiquiti does offer a real-time option in the form of live chat. In addition, there is no evidence online that there is a pattern of poor performance by customer service representatives. This indicates that consumers are generally satisfied with the level of support provided.
What Kind of Issues can a Ubiquiti Networks Customer Service Representative Resolve?
Customer service representatives can resolve many issues, including providing troubleshooting and technical support, referring consumers to authorized dealers, making changes in online orders, facilitating returns or exchanges and processing warranty claims. Agents can also research billing issues.
What Can't Easily Be Resolved by Ubiquiti Networks Customer Service?
In some cases, problems with equipment or its software will require more extensive diagnostics than what a remote customer service agent can provide. In such cases, an agent may be able to refer you to an authorized repair center or direct you to mail the product back to the company, but obviously cannot perform the diagnostics or repair him or herself.
If you have purchased a product through an authorized distributor, keep in mind that the distributor is a third-party business and Ubiquiti Networks has limited control over how that company operates. You may be able to file a complaint, but ultimately you will have to resolve the issue on your own.
If your product is incompatible with software or hardware that you already have, your customer service representative may be able to suggest a workaround, but can't be held responsible for incompatibilities with a third-party product. You may have to use a different product or software, or you can contact the manufacturer of the troublesome product to see if that company has any advice.
What Should You Do If You Have an Unsuccessful Communication with Ubiquiti Networks?
If you get a response me Ubiquiti Networks customer support and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.
First, review the correspondence that you received. You may be able to identify an area of misunderstanding or miscommunication that needs to be addressed.
Secondly, right back and explain that you are unhappy with the response you have received and explain why. If you feel that details were missed in the first communication, state them clearly and provide additional documentation if possible.
Ubiquiti Networks also provides a community forum that may be helpful. Experienced users as well as staff are in this forum and may be able to provide you with assistance. If you purchased your product through a third-party dealer, consider getting in touch with that dealer. The company may be willing to intervene on your behalf or even correct the situation themselves as a goodwill gesture.
This is Ubiquiti Networks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ubiquiti Networks agent. This phone number is Ubiquiti Networks's Best Phone Number because 8,850 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 408-942-3085 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Ubiquiti Networks we recommend you tell us what issue you are having and then possibly contact them via phone or email or web. In total, Ubiquiti Networks has 1 phone number. It's not always clear what is the best way to talk to Ubiquiti Networks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 408-942-3085 is Ubiquiti Networks's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Ubiquiti Networks customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via firstname.lastname@example.org for Technical Support. If you think this information is inaccurate or know of other ways to contact Ubiquiti Networks please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ubiquiti Networks.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ubiquiti Networks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Skype Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Straight Talk Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Skype or Straight Talk. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.