Ubiquiti Networks Customer Service

Phone Number & Contact Info

Ubiquiti Networks's Best Phone Number

Calls Corporate Offices·Most popular Ubiquiti Networks number

How do I talk to a live human at Ubiquiti Networks?

A:Directs you to www.ubnt.com/support

Does Ubiquiti Networks offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ubiquiti Networks phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to www.ubnt.com/support
Here is how our research team describes the way the Ubiquiti Networks phone system greets you: Product info and sales, press 1. Customer service and technical support, press 2. Investor info, press 3. Report security issues, press 4. RMA status or warranty request, press 5. Employment, press 6. For all inquiries, press 7.

What are the hours and when should I call?

Ubiquiti Networks operates the call center for this 408-942-3085 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,475 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ubiquiti Networks phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ubiquiti Networks staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ubiquiti Networks is Friday. The most busy day to call is Monday. Again, this is based on a sample of 1,475 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Ubiquiti Networks

In summation, the best day to call Ubiquiti Networks is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ubiquiti Networks staffs the call center well on Friday.

Calling this Ubiquiti Networks Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Aug 28, 2023

Calling Ubiquiti Network was a very challenging experience. I am used to being able to call company's help lines so that I can talk to a human. Sometimes you have problems that require the input of a real person who can listen to your concerns and respond in real-time. However, it seems that Ubiquiti Network does everything that it can to avoid live agent support. I was unable to get my issue resolved and I expect that other people will struggle as well. 

In fact, I tried calling them at different times during the day just in case I was calling during an off time when the phone was not manned. However, after calling in the morning and then in the evening and the afternoon the next day, it was clear that there's simply no phone support for this company. Every single option I tried in their phone directory led to a dead end. By the end of trialing different routes, I was pretty confident that I wasn't going to get an answer. 

When you call them a recorded message says "Welcome to the UI of the future," then you're given a directory list. It says to "press one for product sales", "press two for technical information and support", "press for investor information", "press four for security issues", and there were a few more options but they were highly technical. I didn't bother to keep listening because clearly, I didn't need any of those options. At the end, it told me to press seven for all other inquiries. I tried that option first, but it prompted me to submit a form online or press zero to return to the previous menu. 

I went back to the previous menu and tried again by opting for technical support. However, it told me to go online and open a ticket or try to get help from the community forums. It then added that they don't accept inbound calls and I had to press zero again to get back to the menu. 

This same cycle essentially persisted regardless of what option I chose. It was soon clear that despite having a customer service line, I wasn't going to be able to talk to anyone. I even tried the hack where you press 0 to skip and talk to an agent, but it didn't do anything. All in all, it was very inconvenient to get stuck in the endless cycle of a call to Ubiquiti Networks.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Ubiquiti Networks

If you have time to do a bit of reading before you call Ubiquiti Networks, we recommend you read over some of our problem-specific articles.

What is the warranty on Ubiquiti Networks products?

The warranty on Ubiquiti Networks products varies depending on the specific product purchased. Most Ubiquiti Networks products come with a one-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. However, certain products may have longer warranty periods, such as three years for UniFi switches and airMAX radios. It is important to refer to the product documentation or consult the specific product's page on the Ubiquiti Networks website to determine the exact warranty period. A proof of purchase is required to initiate a warranty claim, and customers are advised to contact the point of purchase or the Ubiquiti Networks support team for further assistance regarding warranty claims or repairs.

What products does Ubiquiti Networks offer?

Ubiquiti Networks offers a wide range of products that cater to the needs of wireless communication and networking. Their product line includes wireless access points, routers, switches, antennas, and IP cameras. Additionally, they provide software solutions such as network management systems, controller software, and cloud-based services. Ubiquiti Networks products are renowned for their high performance, reliability, and affordability. Their wireless access points, for example, are designed to deliver fast and stable connectivity in both indoor and outdoor environments. With their comprehensive portfolio, Ubiquiti Networks ensures that customers can create seamless network infrastructures with ease. Whether for homes, businesses, or service providers, Ubiquiti Networks has the diverse range of products necessary to meet various networking needs.

What is the default username and password for Ubiquiti Networks devices?

The default username and password for Ubiquiti Networks devices are usually "ubnt" for both. However, it is crucial to note that for security reasons, it is highly recommended to change these default credentials immediately upon accessing the device. Failing to do so could leave your network vulnerable to unauthorized access. To change the default username and password, it is necessary to log in to the device's web interface and navigate to the respective security settings. Ubiquiti Networks emphasizes the significance of implementing strong and unique passwords to safeguard your network and devices against potential breaches.

Top Ubiquiti Networks customer service problems

Click the link above to get answers to just about any Ubiquiti Networks customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Ubiquiti Networks Customer Service Contacts

There are of course other ways to contact Ubiquiti Networks customer service besides the phone. Below we list the best ones, by medium.

Ubiquiti Networks Customer Email Addresses

support@ubnt.com - Technical Support
Technical support email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Ubiquiti Networks will reply our your email.

Ubiquiti Networks Customer Help Desk / Web Support

ubnt.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Ubiquiti Networks customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ubiquiti Networks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ubiquiti Networks agent. This phone number is Ubiquiti Networks's best phone number because 8,850 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 408-942-3085 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Ubiquiti Networks first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Ubiquiti Networks has 1 phone number. It's not always clear what is the best way to talk to Ubiquiti Networks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ubiquiti Networks. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ubiquiti Networks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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