How do I get technical support from Ubiquiti Networks?
Wireless products can be the greatest things in the word, until one day when they don't work. Here's how to torubleshoot your Ubiquiti Networks device.
Ubiquity networks is an American manufacturer of wireless products that has been delivering great products for over a decade. Ubiquity network products are usually excellent in quality and performance.
Regardless of how well made their products are, Ubiquiti networks device still encounter technical difficulties occasionally. Some of the company's products are really complex so you require expert help to fix their shortcomings.
Technical difficulties that an Ubiquiti Networks device can face are many and varied. The issues include connectivity issues, breaking down of parts and total device failure.
Good news is that there are several ways you can utilize to get technical support from Ubiquiti networks to restore your device to optimal functioning capacity. The sources of tech support from Ubiquiti networks include:
Help Center
Ubiquiti Networks has a help center in their website where device users can get technical support for a myriad of issues afflicting their device.
The help center includes a humongous library of articles that include troubleshooting articles for solutions to simple problems and an FAQ article page with numerous answers to the most common questions asked on the site.
The articles are 'How To' articles with step by step guides as to how to resolve device problems. Moreover, there are always articles being added to the help center as more customers ask more questions.
The help center should be the first stop when you are looking for technical support from Ubiquiti networks.
Community Forum
The Ubiquiti Networks website also includes a community forum alongside the help center. The community center is primarily composed of Ubiquiti Network device users who have faced a problem before and have successfully solved the problem. The users will then post their solution on the form in response to a similar query from another community member.
The community also includes Ubiquiti Network experts who have deep knowledge of how the devices function. To become a certified Ubiquiti Networks expert, you have to attend their online training academy and fulfill the requirements presented by the company.
Ubiquiti Network experts are rewarded based on how many other community members use their solutions successfully. There is no better source of technical support than from thousands of experts from all over the world.
Social Media
Social media is another great avenue you can use to get technical support from Ubiquiti Networks. You can present your device's technical issue through social media and the page administrators will provide you with a solution.
Ubiquiti Networks has a very active presence on Twitter and Facebook where customers can send the company tweets and post messages on their wall for advice. However, it is more advisable to send direct message to increase the likelihood of getting a response.
YouTube is another great platform to use to get technical support. Ubiquiti Networks has instructional videos on YouTube that show how to fix common technical issues afflicting Ubiquiti Networks devices.
Phone
You can call Ubiquiti Networks customer service directly and ask them to provide you with technical support for your device. Customer service representatives are also Ubiquiti experts whose solution will work and you will get it directly from the horse's mouth.
You can find the Ubiquiti Networks customer service number on GetHuman.
Sending Ubiquiti Networks an email and asking for technical support is another alternative. They usually respond within the hour with the solution depending on the nature of the problem.
You can find the Ubiquiti Networks customer service number on GetHuman.
Help Desk
The last option you have to acquire technical support from Ubiquiti Networks is to contact customer service through their online help desk. The issues should be fixed in about 6 hours.
You can find the link to the help desk on GetHuman.
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