I ordered a delivery from mcdonads today when the app said it had arrived when it hadnt...

GetHuman-arturju's Refund issue with UberEATS from May 2019

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The issue in GetHuman-arturju's own words
I ordered a delivery from mcdonads today when the app said it had arrived when it hadnt. I waited quite long time at least ** min and thought it just hadnt come. Because of this i had to reorder, however, many minutes later the driver actually came (all this time the app no longer showed his location) at which point it was impossible to cancel the *nd order and get a refund. Because i had direct instructions for my flat number and everything when ordering and the app did not show what it was supposed to, i would like to get a refund for the *nd meal please. Whats worse, my account has been flagged now for 'suspiciously cancelling more than the uber eats quality of delivery is' which simply isnt true, as i am always honest and the majority of the time have had to only cancel specific items that didn't get delivered, which happens relatively often with certain restaurants. I hope you understand and thank you very much for your understanding. I look forward to hearing from you.

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UberEATS

Refund issue
Reported by GetHuman-arturju
May 30th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 84148 others
0 customers following this

Timeline

GetHuman-arturju started working on this issue
May 30th, 2019 9:26pm
GetHuman-arturju indicated the issue is not fixed yet.
Jun 2nd, 2019 9:40pm