Uber EATS Customer Service Issues

Dear Team, I have been attempting to register as a partner with Ubereats since January [redacted]. Initially, I was told in January that partnership registration was temporarily paused and would resume in April [redacted]. After requesting again in April, I was assured Visakhapatnam officials would contact me within a week. Despite no follow-up, when I visited the local office on May 15, I was informed the central team would contact me in 4 days, which did not happen. A new request made on June 2 was met with the same promise of contact within 1 to 3 days, which has yet to occur. I am looking forward to a positive resolution regarding the Partnership Registration. Thank you, Mr. Little Idli Restaurant Vizag Drive in, Lawsons Bay Beach Road, Visakhapatnam.

Dear Ubereats, I would like to share my recent experience with an order placed via your app in Nottingham. I attempted to order from the McDonald’s on Nuthall Road, but the app indicated that the order couldn't be fulfilled. Subsequently, I tried a different McDonald’s location closer to the city center. Surprisingly, I then received a notification from the Nuthall Road McDonald's that my order was being prepared, even though the app suggested otherwise. Both orders ended up being placed, causing confusion. When I contacted your support team, I was met with rudeness from a staff member who placed blame on me for the app issue. I believe a refund is warranted for the second McDonald’s order due to the app malfunction, as I was advised otherwise by your representative. Best regards, Oliver C.

I placed an order today on June 6th, [redacted] around 6:30 PM. My details are as follows: Aileen Malig ([redacted]) Phone: [redacted]. The Order ID# is CB834 with a total amount of $18.77. Unfortunately, I never received my food. I tried to communicate with the delivery driver twice via phone, and he mentioned he was on his way. However, after waiting for 10 minutes, he confessed that he was lost. I even tried to guide him by giving directions, but he seemed unfamiliar with my street address. He claimed to be near a high school on a different street and later at a gas station called SC Fuels. I suggested meeting him at SC Fuels, and he agreed. I quickly arrived, but couldn't locate his Nissan Versa. Surprisingly, when I checked my phone, I found out that my order was canceled without a refund. I'm frustrated with the driver's unprofessionalism. I'm requesting a full refund and a complimentary future order due to this inconvenience.

Order number [redacted] was delivered by Nagendra on May 31 for 78 rupees. Despite reaching the location, I did not receive a call from Nagendra. When attempting to contact him, there was no response. Consequently, I sent my child to locate the Uber Eats delivery driver, who was eventually found. My child accepted the order and settled the payment of 78 rupees in cash. The issue arises when I attempt to place a new order and the system shows a cancellation charge of 78 rupees owed to Uber Eats. This prevents me from proceeding with new orders. Upon reviewing the receipt, it states that the order could not be delivered and was canceled without a refund after 10 minutes of waiting. This is contrary to the fact that I received the order and paid for it.

Hello, I wanted to share an unfortunate experience we had with Uber Eats on Monday, which has led us to discontinue using the service and inform our friends and family. Around 8:47pm on Monday, June 3rd, I attempted to place an order through Uber Eats but received a notification that the restaurant could not fulfill the order. Upon checking, I discovered the restaurant was closing at 9pm, indicating the timing might have been the issue. However, the order was never confirmed by the restaurant or Uber Eats, so we ordered from a different place. Around 9:30pm, we received a message from Uber Eats stating our original order was en route, even though it had not been confirmed on my end. Despite explaining the situation, the customer service representative insisted we had to pay as the order was already in progress, leading to a prolonged discussion. Eventually, a manager mentioned the restaurant allegedly confirmed the order at 9:02pm, after closing time. After multiple attempts, we were able to get a refund, but the overall lack of comprehension and listening from Uber Eats led to our decision to no longer use the app or recommend it. We have previously encountered a similar issue with Skip the Dishes, but their prompt refund process and understanding stood out in contrast to our experience with Uber Eats. Regards, JS

I recently received an email from Uber Eats after reporting receiving the wrong item multiple times. I was informed that they would not provide monetary compensation as I had complained more than 3 times about incorrect or missing items. I never requested money back when reporting these issues, but I am frustrated by the recurring problem of missing items that I paid for but did not receive. I always provide feedback to the restaurants with order errors. My main concern is how Uber Eats is addressing and preventing these problems. It seems like the drivers are not verifying orders before leaving the restaurants. Lately, I have faced numerous issues with Uber Eats, making me question their integration with the restaurants' systems. If I were to order directly from the restaurant, I could avoid these mishaps. I use Uber Eats for convenience, but the service has been disappointing. -T.G.

Subject: Urgent Issue with Incorrect Food Order Dear Customer Service, I placed an order today, and unfortunately, the food delivered was incorrect. Despite clearly requesting no cheese due to my co-worker's lactose intolerance, her meal arrived with double cheese. This mistake could have serious consequences, as she cannot consume dairy products. After reaching out and uploading a photo to explain the error, I was offered a mere $5 credit. Displeased with this resolution, I contacted customer service and spoke with Emmanuel, a supervisor. Regrettably, he refused to issue a refund or provide further compensation. This left me frustrated, especially after having to reorder food at an additional cost of over $57. Emmanuel insisted he was the sole point of contact and denied sharing the corporate number. Feeling unheard and disregarded, I am now left with two food expenses and no resolution in sight. The lack of support from your representatives has been disheartening, and I demand a refund for the undelivered items. I urge a prompt response from a more empathetic and understanding representative as I address this issue further. Warm regards, A.

My son and I ordered from Papa John's via the Uber Eats app on June 7th around 10 PM. Our order number is #2243B and the location was [redacted] S Broad St, Philadelphia, PA [redacted]. We ordered a cheese pizza and 2 orders of buffalo wings for $35. The trouble began with the delivery driver going to the wrong address. He got into an argument with my son, who tried to help him find the correct location. The delivery person's behavior was disrespectful and unacceptable. When we opened the box, we discovered that we received someone else's order meant for Fred - cheese bread and 1 order of chipotle wings for $17. We attempted to contact the restaurant to explain the mix-up, but encountered more issues. The staff was rude and unhelpful, hanging up on us multiple times. Despite understanding that mistakes happen, the treatment we received was not justified. It's important for businesses to address their employees' behavior and maintain respect for customers. A simple apology can go a long way in making things right. I've been going through a difficult time personally, so kindness and understanding mean a lot to me. Thank you for listening, and I hope you have a great day. Acire' J.

I ordered a meal for me and three family members, but only two showed up. This forced us to eat out and wasted both my time and money. I requested a refund for an order totaling $50 with five items, of which I only received two. Despite this, the in-app support team is denying me a refund for the full amount. I am frustrated that my refund requests are being closed without explanation, and even the call support has been unhelpful. It is aggravating to have to go through all this trouble for something that should be a simple resolution. After discussing the issue with both the restaurant, who acknowledged their mistake, and my bank, I am tired of the runaround and may resort to a chargeback if the refund is not processed.

I placed two orders at the same location, and my driver was supposed to hand me two bags. However, he only gave me one bag. I informed him of the missing items, but he insisted there was only one bag for me. He left without delivering the second bag. Later, my uncle mentioned that another driver had come and left without attempting to contact me. I was unable to reach the driver, and he never tried to deliver the second bag, which I had rightfully claimed when he handed me the first one. I request a full refund for the food that was not delivered to me.

After a long day at work, I decided to order Uber Eats for some quick and convenient food from Denny's. Unfortunately, when my order arrived, the food was cold, and to my dismay, there was a hair in my salad. I have photographic evidence to support my claim. I am extremely disappointed and disgusted by this experience. I am requesting a refund for the poor service I received. I also recommend that the company contacts Denny's to address this issue promptly.

I purchased four plates of Idli Sambhar from Flavours of South on May 30, [redacted], at 9:43 a.m., totaling Rs [redacted] with delivery charges included. The payment was made through Google Pay, and though the amount was deducted prior to order confirmation, the order was later cancelled. Unfortunately, I have yet to receive a refund. I have submitted a complaint on your website, but no action has been taken. It has been ten days already, and I am eager to receive my refund promptly. If the customer service cannot be improved, it may be best to discontinue the service.REFERENCE: [redacted]

Hello, my name is Bamba Gueye, born on 12/16/[redacted]. I have been struggling since earlier this week trying to open my app. I cannot access the app to accept food orders. I need help opening the app with my new contact information. My new email is [redacted], and my new phone number is [redacted], both of which are linked to my account. I keep getting rejected repeatedly despite trying everything. I have not yet applied but I have a job offer waiting, so it is important for me to be able to access my apps. Please respond to my issue as soon as possible. Thank you.

Hello, I ordered a Caesar entrée salad with crispy chicken [[redacted].0 cals], a strawberries & cream muffin [[redacted].0 cals], poutine [[redacted].0 cals], and 2 large NESTEA iced teas [[redacted].0 cals]. However, I received 2 small garden salads, 1 large fries, a carrot muffin, and 2 large iced teas instead. This mix-up is frustrating, and I am looking for a refund or credit for my next order. Thank you, Vinod

I recently encountered an issue with one of your delivery partners involving fraudulent activity during my food order delivery. I placed an order for RS.[redacted] through Paytm but after receiving the food, the delivery partner called me to confirm my address details. He initially requested my booking mobile number, which led me to inquire about the reason for asking. He simply apologized and said he would deliver to my pinned location. Shortly after, I received an automated message indicating my order was canceled. Assuming this was a technical glitch, I reordered from a different restaurant. Upon receiving the food, I inquired about the previous order with the delivery person who assured me that my money would be refunded within 2 days. I promptly lodged a complaint and have unsuccessfully tried reaching out to customer care multiple times. If this matter is not addressed appropriately, I will have no choice but to escalate the complaint and take legal action against your organization. I have all the necessary documents related to this incident and I expect a proper response to this matter.

I'm having issues with my order, Order ID: ad7435fb10e435c3b4d1a4ac86bd4a2. The delivery address seems to be incorrect, and I've been unable to cancel it despite trying. I haven't received my food, but I've been charged Rs. [redacted], which is confusing. On top of that, I'm having trouble booking an UBER cab. This kind of service is disappointing for customers. I was expecting food worth Rs. [redacted], or I might have to uninstall both applications. I've been an Uber customer for around four years, but if I don't receive a proper response via email, I might need to share these issues with my students and friends.

My order was unexpectedly canceled without warning, and I did not receive the delivery. I was contacted by customer service representative Rob at [redacted]. At the end of our call, despite my requests to speak to a supervisor, Rob threatened to end the call. The refund process will take 5-10 business days, possibly resulting in bank fees for me due to Uber's error. No compensation or assistance was provided, only reassurance that I would get my money back in 10 days. I requested a credit for a future meal due to the inconvenience of having to reorder, but was only told that the funds would be returned in 10 days. This lack of resolution is unsatisfactory.

Yesterday, I placed an order with Moriz restaurant for [redacted] rupees, and the amount was deducted from my Paytm account. However, the delivery person named Narayana M asked for the same payment upon delivery. Since I had not received any confirmation from Paytm at that moment, I paid the delivery person. Subsequently, an hour later, I received a message from Paytm confirming the deduction of [redacted] rupees from my account. Therefore, I kindly ask for a refund of the duplicated payment.

I am reaching out regarding the inconveniences caused by Uber. I placed an order for a pizza through the Uber app successfully, but later found out that Uber had canceled my order without prior notice. They mentioned that my phone number was unreachable. I am disappointed that they did not attempt to contact me through the app's messenger function. Furthermore, I noticed that Uber added the charge for the previous canceled order to my new orders, which I find unacceptable. Despite being told that the previous charge was removed, it still appears in my new orders. If this issue is not resolved, I will have to rate Uber poorly on Google Play Store and App Store. As someone with expertise in digital marketing, I may also negatively impact Uber's reputation on social media for this behavior.

Hello, I recently completed the rider sign-up process, and all my documents have been approved. However, I haven't received further instructions on what to do next. I'm eager to start working and hit the road, so any guidance you can provide would be greatly appreciated. Thank you for your help. Email: [redacted] Name: Matt Baker DOB: 09/11/88 Postcode: LE2 7JN. I hope this information is sufficient, and I am excited to hear back from you. Thank you for your assistance.