To whom it may concern.*After a recent order with the Android based application, the fo...

GetHuman-iacopell's Refund issue with UberEATS from May 2019

Help with my UberEATS issue
Before contacting them, items GetHuman-iacopell may need:
Name, Email address, and Phone number
Top Tip from another customer
If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman-iacopell's own words
To whom it may concern.*After a recent order with the Android based application, the food was sent to the wrong address and your call center reps seemed unphased by my issue.**I spoke with two people who claimed to be supervisors, the first Tom disconnected my call few moments into me describing my problem, the second attempt was dropped by a Female who gave her name as Hazel, Hazel dropped my call while attempting to pass my call onto a supervisor. Finally I spoke with a Todd who transferred me to Donna who seemingly did not care about the issue, finally stated that though the app may have screwed up the money was already sent to the restaurant and could not be refunded.**I was a big fan of this app before this interaction, but will be using your Competitors moving forward.**I have spent alot of money with uber eats and found your service to be exceptional, your drivers are polite and generally well timed. **Your customer care needs improvement.**Regards,*Ross

GetHuman-iacopell did not yet indicate what UberEATS should do to make this right.

How GetHuman-iacopell fixed the problem

We are waiting for GetHuman-iacopell to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

UberEATS

Refund issue
Reported by GetHuman-iacopell
May 27th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 83024 others
0 customers following this

Timeline

GetHuman-iacopell started working on this issue
May 27th, 2019 10:27pm
GetHuman-iacopell indicated the issue is not fixed yet.
May 27th, 2019 10:27pm
GetHuman-iacopell indicated the issue is not fixed yet.
May 27th, 2019 10:27pm
GetHuman-iacopell indicated the issue is not fixed yet.
May 27th, 2019 10:27pm
GetHuman-iacopell indicated the issue is not fixed yet.
May 27th, 2019 10:28pm
GetHuman-iacopell indicated the issue is not fixed yet.
May 27th, 2019 10:28pm
GetHuman-iacopell shared this issue with your circles on Google+
May 27th, 2019 10:28pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies