Hi, I ordered food from Big Fellas Great Horton Road Bradford today, Delivery to...

GetHuman-sahebah's customer service issue with UberEATS from February 2019

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The issue in GetHuman-sahebah's own words
Hi, I ordered food from Big Fellas Great Horton Road Bradford today, Delivery to *-** Walmer Villas, * hours had gone by and no food had arrived so I rang the takeaway and I was told the food had left an hour ago and no driver has brought food back so it should’ve been delivered. The order was for £**.** which my debit card has been charged for and it’s saying online ‘delivered by Kazam’ but we did not receive any order, so I would like a full refund please as we did not receive the order and it had cause us a lot of inconvenience especially when we had little kids waiting for their dinner and we had to place an order from a different takeaway that took **mins and we had to go collect that as we was too hungry to wait for delivery.
I would like a full refund.
I have used Ubereats a few times in the past and no driver has ever ran away with my food.
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Customer service issue
Reported by GetHuman-sahebah
Feb 9th, 2019 - 4 years ago
Not resolved
Seen by 52 customers so far
Similar issue to 50627 others
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GetHuman-sahebah started working on this issue
Feb 9th, 2019 10:28pm