Uber EATS Customer Service Issues

Dear Support Team, I wanted to share my recent experience with placing orders in your app. I faced some payment issues due to not having exact change during a previous order, which led to complications with subsequent transactions. Despite trying to resolve it by adding my debit card as a payment method, I encountered an error message preventing me from paying the outstanding amount and completing my order. Interestingly, I discovered that the same card was available for payment on the Uber app and website, but not on the Uber Eats app. This made me speculate that there might be a compatibility issue or a bug solely affecting the Uber Eats app, possibly linked to the app's payment methods cache. I attempted various troubleshooting steps like clearing the cache and reinstalling the app, but the payment method issue persisted. I suspect there might be a connection problem between the apps causing this inconvenience. I hope this feedback helps in resolving the situation promptly. Thank you, Piyush

As an Uber Eats driver, I wanted to address some feedback I received recently. One customer at the Lubrizol plant left a negative mark after I had trouble finding him at the gate. Despite my efforts to locate him, he was unfriendly during the delivery. On a separate occasion, I received an order after finishing my other job and promptly went to the restaurant. Unfortunately, the food wasn't ready, but I was still rated poorly for the delay. I believe it's unfair to be penalized for circumstances beyond my control. Getting negative comments for late deliveries when it's the restaurant's fault is disheartening. I value my job and want to provide a good service, but I feel helpless against unjust ratings. It would be helpful if we could communicate with customers more easily to prevent such misunderstandings. The negative feedback is discouraging and I hope for more understanding in these situations moving forward.

My UberEATS order got canceled just shortly before it was due. The driver didn't offer any explanation to either me or the restaurant, it was just abruptly canceled. It wasn't until I reached out to the restaurant, then they got in touch with UberEATS, and finally, UberEATS contacted me that I learned the order was damaged and couldn't be delivered. I feel in the case where the driver fails to communicate, more than a nominal credit for the delivery cost should be considered to compensate the customer. When I requested for a supervisor, I was informed she was occupied. When I inquired about having just one supervisor available during a busy period, I was put on hold, and later told that all supervisors were busy and promised a callback. Dissatisfied, I insisted on speaking with someone before hanging up, even if I had to wait on hold. The call handler mentioned that the restaurant was waiting, wanting to conclude the call, but I requested to be put on hold, disconnect the restaurant, and hold until a supervisor was free. Ultimately, the person I was talking to placed me on hold and unexpectedly disconnected the call despite my objections.

I've been utilizing my family insurance since I signed up, with my full legal name displayed on the declaration page. However, my insurance card only features my parents' names. This setup has been sufficient until this point. Despite regularly updating my insurance card over the years, it suddenly now presents an issue as my name is not printed on it. When attempting to resolve this through UberEATS on the Uber Driver App, I inadvertently reached a call center in India instead. The agent indicated that my concern would be forwarded to UberEATS as a report. Now facing the task of submitting my declaration page with my name, which was not previously required, I encountered a challenge where the document size exceeded the upload window's capacity. Despite selecting the page containing my policy number and full name, it was deemed insufficient. I am now uncertain about how to proceed with uploading my complete declaration, especially as the available assistance is in a different time zone and language. This process with UberEATS has proven frustrating.

I have been using my family insurance for a while, with my name on the Declaration Page. However, my insurance card only shows my parents' names, causing an issue when I tried to update my insurance. After contacting UberEATS through the Uber Driver App, I was directed to a call center in India and had to explain my issue, leading to a report being sent to UberEATS. Now, I have to submit my full Declaration Page with my name on it, even though I never had to do it before. Trying to upload the two-page Declaration has been challenging as the Document Upload window only fits an insurance card size. I attempted to send the page with my policy number and full name, but it was not sufficient. Dealing with language barriers and different time zones while trying to resolve this with UberEATS has been frustrating.

I ordered a bacon, egg, and cheese breakfast meal, paid for extra sauce, and specified in the note for the sauce to be on the side. Despite calling the McDonald's location and using the app to address this, I received only 2 ketchup packets which was frustrating. I tried to complain through the app, but was told to wait 24 hours for a response, which I find unacceptable. To ensure I receive the sauce on the side, I placed the same order again and called multiple times to confirm. Re-ordering the sauce was challenging and my food arrived cold. I request a full refund for the initial order. Additionally, I used the promo code "epic70" for 70% off, but it didn't discount properly, and the invite code for $5 off was also invalid. This experience with Uber Eats, my first time using it, has left me disappointed, and I may not use the service again depending on the outcome of this situation.

Hello, I am Samuel L. My phone number is [redacted]. I have ordered from Uber Eats over [redacted] times and have had a great experience. Recently, I placed an order with the order number BF0D5, but unfortunately, I did not receive my food. When I contacted Uber customer service, they mentioned that I input the wrong address and the driver tried to call me multiple times. Despite this, I couldn't get a refund for the $73 bill as per Uber's policy. I checked the address I provided, [redacted] Rue Joseph Manseau Apartment [redacted], and confirmed that I did not receive any calls or messages from Uber during the delivery time. I even have proof with my contact information from Virgin Mobile. After this incident, I experienced a similar issue with order #ED543, where the delivery person went to the wrong location. Thankfully, that driver contacted me, and I directed them to the right address. I believe there may be an issue with the app, causing these problems. I hope Uber can investigate further. It's frustrating to pay for food and not receive it, especially when I followed all the steps in the app. (My phone is a Huawei P20 Pro, and the app version is 1.[redacted]1). Best wishes, and I hope you have a great day.

Hello, this is Yingzi Lin. I have been using Uber Eats for nearly a year. Recently, I had an issue with a delivery from Popeyes. The driver claimed he couldn't reach me, but I received no calls. After noticing the message, I immediately went downstairs, called, and messaged him multiple times, getting no response. Sadly, my order was canceled without a refund. I wonder, if the Uber partner was truly responsible, why was he unresponsive when I made efforts to reach him for my food in the rain? When I contacted customer service, they couldn't resolve the matter. How can Uber Eats ensure driver accountability and why was there no communication from the driver's end? It's frustrating that my order was canceled despite my attempts to connect with the driver. I appreciate your insights, Uber Eats. Thank you.

I ordered food merely a 5-minute drive away. The initial estimated wait time was 13 minutes but has now stretched to nearly 30 minutes. Even after 10 more minutes, it shows 24 minutes on the clock. It has been close to an hour since the food departed from the nearby restaurant. Regrettably, my food has inevitably turned cold. I find it unjust that the delivery driver has received another food order, resulting in me, a paying customer, receiving cold food. In situations like this, there should be an option akin to Uber Eats pool for anticipated delays. When I order at the usual pricing, similar to UberX but for food delivery, my order should be a priority without detours. This situation places customers like me in an uncertain position, receiving unsatisfactory food and service. I am requesting a full refund for the delayed and cold food.

I made a purchase on UberEats with Order No. 7CAD7, and unfortunately, my order never arrived. According to the app, the driver arrived, waited for 8 minutes, and then left without any notice, resulting in the cancellation of my order with no refund issued. Despite never receiving any communication from the driver, UberEats has refused to provide a refund, even after speaking with multiple customer service representatives. I find it unfair for Uber, the restaurant, and the driver (to whom I gave a tip) to keep the money without satisfying the order or offering a refund. I am requesting a refund and seeking clarification on Uber's refund policy. The lack of communication and difficulty in addressing complaints through the website and app are frustrating for customers like me. Uber needs to improve its customer service approach and become more consumer-friendly.

I am extremely upset. My Uber Eats experience has been consistently problematic. As a mother of 3 finally getting a night out, my order from Hooters was a disaster. The delivery was late, incomplete, and wrong. The food was cold, soggy, missing items, and incorrectly prepared. Despite paying $54.28, I only consumed two key lime pies out of frustration. I contacted Hooters and Uber Eats. Hooters was understanding, but Uber Eats' supervisor Sam was rude and unhelpful, refusing to refund for the poor quality food. Clearly, the order was not checked before it left the store, a serious issue. This ruined my night and left me deeply disappointed. I expected better customer service and a refund for the unacceptable experience.

I am extremely upset with my recent experience using Uber Eats. Every time I use the service, there always seems to be a major issue. As a busy mother of two, I finally had a night to spend with my boyfriend, and we ordered a late-night meal from Hooters. Unfortunately, the order was not checked before leaving the store. When the delivery driver arrived, they mentioned that the previous driver had canceled, causing a delay. By the time the food arrived at **:** pm, Hooters was close to closing at midnight. The items in my order were cold, soggy, and incomplete. One sandwich was missing its dressing, and I did not receive the two Mac and cheese sides that I had paid extra for. Despite paying $** for the whole order, I only managed to eat the two key lime pies, totaling close to $**. I contacted Hooters, who handled the situation better than the Uber Eats customer service supervisor, Sam. Sam rudely interrupted me and refused to refund me for the low-quality food. I emphasized that my food had clearly not been checked at the store, raising concerns. If this had occurred in the restaurant, I would not have been charged. This experience ruined my night, and I feel let down once again. I would appreciate a refund for everything except the key lime pies and the delivery fee. Additionally, I request a $10 discount on my next order as compensation for the inconvenience caused by the unhelpful employee.

I am reaching out regarding an issue I experienced with your support call center. I contacted the support number in the app after being unable to cancel an order to apply my promo code within one minute of placing the order. The initial service representative I spoke to mentioned that their supervisor was unavailable due to taking supervisor calls. After waiting, I spoke with a supervisor named Faith who was unhelpful and displayed a poor attitude. I requested a manager, but Faith denied my request and abruptly ended the call. When I called again, I spoke with another representative named Ace who couldn't disclose the supervisor's name. After requesting a manager, I was connected to Rachel, who couldn't accommodate my request to waive the delivery fee. Rachel provided me with Faith's name. I understand if company policy prevented the request, but the unprofessionalism and attitude were disappointing. I am a veteran of the restaurant industry and expect better treatment from customer service. I would like the corporate contact for Quality Assurance to address this issue and speak with the overseeing Corporate Manager. I am requesting a refund of $7.99 for the poor service I received.

A delivery driver from Uber Eats displayed unacceptable behavior towards me. During a class, I messaged him that I would be with him in 5 minutes, but he kept calling me incessantly, making it impossible for me to respond. When I finally answered, he informed me he waited for 10 minutes and decided to cancel the order without my consent. He then gave the food to an elderly man nearby. He spoke rudely, stating he was busy with other orders and even challenged me to visit his workplace to address the issue. Despite my request to show me the messages he claimed were not received, he disregarded me and acted inappropriately. I was left feeling disgusted and frustrated by his conduct. Given my background as the son of a senior lawyer at the Madras High Court and the grandson of a district judge, I believe I can pursue legal actions under consumer rights for his behavior. I urge you to take appropriate action regarding this matter.

To the UberEats Consumer Complaint Division, I am reaching out regarding an incident that occurred on November 24, [redacted], at the IHOP located on [redacted] West Peoria Avenue in Glendale, Arizona, [redacted]. One of your employees came to pick up an order and was caught on camera taking my purse from behind the front counter and bringing it to her vehicle. This employee subsequently took the food order, left the premises, and is clearly shown on the footage stealing my belongings. The police have been involved, and both the authorities and I have attempted to contact your Customer Service department to no avail, hindering the investigation process. The stolen purse contained irreplaceable items, including a valuable item, my ID, social security card, and my son's birth certificate. For a resolution, I kindly request prompt cooperation by contacting both myself and Officer Ramone from the Glendale Police Department, who is handling the case. Thank you for your immediate attention to this matter. Helen Florence [redacted] Officer Ramone [redacted] Glendale Police Department

I typically use Ubereats for my lunch and have never encountered issues with my deliveries until today. Unfortunately, my order got cancelled, and I did not receive my lunch. The delivery instructions were clear to bring it to my work door, but the delivery person, Debbie, did not contact me and my order was marked as delivered. I have evidence of the order details showing it was supposed to be brought to my door. I am requesting a refund due to this inconvenience caused by the missed delivery. This situation has left me without food for the day, adding to the stress from my job. If there are individuals posing as delivery personnel without fulfilling their duties, it could potentially be a scam. I have the order number and screenshots showing the cancellation as well as the delivery instructions. Your assistance on this matter would be greatly appreciated.

I am very disappointed with Uber Eats' service. I have been ordering food almost daily, but recently encountered an issue with a delivery person who claimed to have contacted me, despite no record of messages or calls. The delivery person left with my food, and Uber Eats refuses to reimburse me. I find this situation completely unacceptable and plan to leave negative reviews wherever possible. This level of customer service does not meet US standards.

To Whom It May Concern, I am Nick Eubanks, a host for the "Talk Interference Sports" podcast on the "Game Changer Sports Network" website. Our podcast aims to discuss various sport events weekly across different leagues such as Professional Paintball, NFL, MLB, NHL, Rugby, college wrestling, and more. We are seeking sponsorship from your company to enhance the quality of our show. In return, we would promote your company in every episode we release. Our podcast attracts an average of 2,[redacted] to 3,[redacted] weekly listeners, with occasional peaks at 5,[redacted]. Our audience is primarily located in the Kitsap, Seattle, and Boston regions, but is diverse. Thank you for considering our proposal. We hope to hear from you soon. Best regards, Nick Eubanks

As an UberEats driver, I have been receiving late delivery notifications despite driving responsibly within the speed limits and traffic regulations. Delivering food over long distances while abiding by the law, safety measures, and restaurant preparation times can affect the overall delivery duration. I prioritize safety and legality over speeding and breaking traffic rules for quicker delivery. It's important to understand the delivery process and respect the time it takes to reach the destination safely. Customers need to consider these factors and show understanding towards delivery drivers. - Uzair Sheikh

I am experiencing repeated denials in becoming an Uber Eats driver due to issues with my vehicle insurance documentation. Despite submitting various clear photos, my insurance card has been rejected multiple times. The insurance is up to date and provided by State Farm, a reputable company. Initially, Uber mentioned the photo was unclear, so I submitted a new, legible picture. Now, I am being told that my name is not visible on the card. However, my name, Ryan Albers, can be seen along with my mother's name, JoAnn Anderson, on the card. My full name is Richard Ryan Albers, but I go by Ryan socially. I suspect this discrepancy is causing the issue. I have circled my name clearly in red on the latest upload to ensure visibility. I am unsure who to contact directly for clarification, so I am requesting assistance to resolve this matter promptly. Thank you for your attention to this issue. -Richard Ryan Albers