Driver entered my home uninvited, I didn’t even order food. Has done this before.

GetHuman-shelbina's customer service issue with UberEATS from February 2019

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The issue in GetHuman-shelbina's own words
A driver opened the door and came into our house without knocking then was rude to us when we told him to please knock next time. This is the second time this driver has done this (unsuccessfully the first time). We didn’t even order food! This makes me feel incredibly uncomfortable and I worry he does this with other people as well. This is in Missoula, MT and he was a middle aged man driving a silver Nissan Versa. I also now do not want to order UberEats in case I get that driver. *I called customer support but they did not seem to understand at all what I was trying to say.
I am not trying to complain that food was accidentally delivered to my house. This is all customer support seemed to think I was upset about.
Ensuring me that this issue has been seen and the driver contacted and made to understand why this is unacceptable behavior. I would also appreciate an apology and assurance that someone from UberEats understands the issue I am trying to bring up.
I have Uber but have not yet used UberEats. I would have in the future but may not now because I don’t want to interact with said driver. I expect that the drivers knock, especially if they’re uncertain of the delivery address!
I have called customer service and reported the incident to local police in case this is something he continues to do to others.
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Customer service issue
Reported by GetHuman-shelbina
Feb 2nd, 2019 - 4 years ago
Seen by 10 customers so far
Similar issue to 49233 others
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GetHuman-shelbina started working on this issue
Feb 2nd, 2019 7:56pm
GetHuman-shelbina indicated the issue is not fixed yet.
Feb 2nd, 2019 7:56pm