To UberEats**Hi, I am Xueni Hu, a UberEats driver. I am currently writing to you as I w...

GetHuman-sellyhu's customer service issue with UberEATS from December 2018

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To UberEats**Hi, I am Xueni Hu, a UberEats driver. I am currently writing to you as I want to inform you about an issue that I would kindly like it to be fixed. Today at **.**pm I received an order, from a restaurant named ‘Hungry Indian, *** Blaxland Rd, Ryde NSW’. After I collected the food, the GPS on the app lead me to North Ryde, NSW which is the address of the orderer. However, as I got there I called the orderer and he said it was the wrong address and he has the correct address in his information details. So, I drove an extra *km to * Lucknow Rd, North Ryde to the orderer. Therefore, I only got paid for the *.**km, which was to the wrong address. May I obligingly ask you to fix my payslip on that trip.**I would also like to ask a few questions regarding this issue:**- What should I do if this situation happens again?*- If this situation happens again may I decline the order?*- If I decline the order will I still get paid for the trip that I took to the wrong address?*- If I decline the order what should I do with the food?***Sincerely, Xueni Hu
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UberEATS

Customer service issue
Reported by GetHuman-sellyhu
Dec 6th, 2018 - 6 mons ago
I have an issue with UberEATS too
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GetHuman-sellyhu started working on this issue
Dec 6th, 2018 8:11am