To UberEats**Hi, I am Xueni Hu, a UberEats driver. I am currently writing to you as I w...
GetHuman-sellyhu's customer service issue with UberEATS from December 2018
Help with my UberEATS issue
First: share to improve GetHuman-sellyhu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sellyhu's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman-sellyhu a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-sellyhu may need:
Name, Email address, and Phone number
The issue in GetHuman-sellyhu's own words
To UberEats**Hi, I am Xueni Hu, a UberEats driver. I am currently writing to you as I want to inform you about an issue that I would kindly like it to be fixed. Today at **.**pm I received an order, from a restaurant named ‘Hungry Indian, *** Blaxland Rd, Ryde NSW’. After I collected the food, the GPS on the app lead me to North Ryde, NSW which is the address of the orderer. However, as I got there I called the orderer and he said it was the wrong address and he has the correct address in his information details. So, I drove an extra *km to * Lucknow Rd, North Ryde to the orderer. Therefore, I only got paid for the *.**km, which was to the wrong address. May I obligingly ask you to fix my payslip on that trip.**I would also like to ask a few questions regarding this issue:**- What should I do if this situation happens again?*- If this situation happens again may I decline the order?*- If I decline the order will I still get paid for the trip that I took to the wrong address?*- If I decline the order what should I do with the food?***Sincerely, Xueni Hu
GetHuman-sellyhu did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman-sellyhu fixed the problem
We are waiting for GetHuman-sellyhu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.