So I made an order on ubereats and after I made the order my phone died. I put down the...

GetHuman1229103's customer service issue with UberEATS from September 2018

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The issue in GetHuman1229103's own words
So I made an order on ubereats and after I made the order my phone died. I put down the address of the apartment complex, the building number, and the apartment number but apparently the uber driver couldn't find the apartment and tried to call me but I couldn't answer because my phone was dead. So they decided to end the order and I still got charged for the food even though I never got it. The apartment buildings had no gate codes or anything so I don't understand how its fair that I still have to pay for stuff I never even got just because the uber driver didn't look hard enough. I called and they said I couldn't get a refund but honestly that's so ****** like we even went outside and searched for our uber driver and everything but they were no where to be found. She is the one that cancelled the order I don't understand why it's my responsibility to pay for food I never even got.

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Customer service issue
Reported by GetHuman1229103
Sep 28th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 21220 others
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GetHuman1229103 started working on this issue
Sep 28th, 2018 9:36pm