Order number: E**F**Requesting refund of $**.** because food was never delivered. Orde...

GetHuman-jeffji's customer service issue with UberEATS from September 2018

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The issue in GetHuman-jeffji's own words
Order number: E**F**Requesting refund of $**.** because food was never delivered. Order was placed to Firehouse Subs at **:** am today ******** and was constantly delayed up to **:** pm. I place a call to customer service at **:** am to cancel and was informed order could not be cancelled because it was still in the time frame of expected delivery. The delivery time changed at least * times. After the call I noticed the food was being delivered by Christy. While looking at the map on app and waiting a door for delivery, it showed that Christy was never within * minutes of my address and then the map suddenly disappears and the order was confirmed as delivered. I never received a call from Christy about delivery.**Please refund or this transaction will be disputed with my card holder. Up until now we have had decent deliveries but I will not use Uber Eats again until this issue is resolved.**Thank you,*Jeff McGhee

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UberEATS

Customer service issue
Reported by GetHuman-jeffji
Sep 6th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 16739 others
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Timeline

GetHuman-jeffji started working on this issue
Sep 6th, 2018 10:40pm
GetHuman-jeffji confirmed the issue is fixed. Hooray!
Sep 8th, 2018 1:29am
GetHuman-jeffji confirmed the issue is fixed. Hooray!
Sep 10th, 2018 10:59am