My order was over and hour late, and not because of anything to do with the restaurant...

GetHuman-jordenki's customer service issue with UberEATS from August 2018

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My order was over and hour late, and not because of anything to do with the restaurant. My driver wasn’t able to locate me in his GPS system through the app or directly on his phone. I think he had problems with his phone but instead had me message him step by step instructions on how to get to the delivery spot- which he was unable to follow. Said that he “couldn’t see street signs” (mind you my road sign is directly underneath a light) and complained that he was running out of gas. I was becoming slightly frustrated as I watched his car on the map pass my location and go in circles as I told him where to turn. I eventually offered to have him park where he was and I would drive to him. At this point my food had been in “delivery” for almost and hour. What I thought would be a convenient way for me to get a late night bite to eat (I placed the order around **) turned into a * am quest to find my driver. Upon meeting up with him he was not quick to deliver, told me that he was going to pull over and get out so he could “stretch” because what went from a ** min drive restaurant location to delivery point, ended up being over an hour. Finally after he parked and got out I walked over to him expecting to get my food, I got suckered into a long drawn out story about his previous ride that night as a regular Uber driver and how that went wrong as well. After his story finished about ** mins later he handed me my food and I went on my way. Later to realize he forgot my drink on top of having cold food :(
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Customer service issue
Reported by GetHuman-jordenki
Aug 10th, 2018 - 7 mons ago
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GetHuman-jordenki started working on this issue
Aug 10th, 2018 3:51pm
GetHuman-jordenki confirmed the issue is fixed. Hooray!
Aug 12th, 2018 8:09pm