I want my *st time user discount, since I have never used Uber before. They said my Uber account would be credited for the $* but still appear on my charge card.

GetHuman992362's customer service issue with Uber from August 2018

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Help with my Uber issue
GetHuman992362's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman992362 will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman992362 can let us know if they help or not.
Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman992362's own words
I was trying to have the app available for future use. ... My email address: *****@***.com*I was charged $* twice for pickup at * different addresses, where neither is my address. The driver called and told me to cancel. I disputed and looks like I might get credit for one* not sure about the other. I was not trying to schedule but only setup an account for future use. When I do schedule will I get my *st ride credit? Can I schedule a ride in advance for a future pickup several days away?
I have never used Uber before and still deserve my *st time discount.
I want the first time use credit.
I'm a new customer and I expected to see information on how to use for the first time.
I have an issue with Uber too
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Uber

Uber
Customer service issue
Reported by GetHuman992362
Aug 14th, 2018 - a yr ago
I have an issue with Uber too
Fixed
Seen by 5 customers so far
Similar issue to 10933 others
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Timeline
GetHuman992362 started working on this issue
Aug 14th, 2018 9:01pm
GetHuman992362 indicated the issue is not fixed yet.
Aug 15th, 2018 4:03pm
GetHuman992362 indicated the issue is not fixed yet.
Aug 15th, 2018 4:20pm
GetHuman992362 confirmed the issue is fixed. Hooray!
Aug 28th, 2018 2:57pm