Uber Customer Service Issues

Uber, I am reaching out to address a concerning issue regarding an accusation made against me during a trip. Despite providing evidence of my innocence and even pointing out discrepancies in the photos provided by the driver, the situation has not been resolved satisfactorily. I have cooperated in a timely manner, expressing my side of the story to support my claim. It is essential to consider the customer's perspective and voice in such matters instead of solely relying on automated responses. I am hopeful that Uber, at a managerial level, will take the necessary steps to address this situation promptly. As a loyal customer who has always been content with the service provided, I trust that Uber will uphold its commitment to excellence and rectify this issue accordingly. I kindly request a gesture of goodwill in the form of an Uber gift card to ensure continued customer satisfaction. Thank you for your attention to this matter.

I encountered a setback using Uber. The app malfunctioned when I needed a ride back. Despite the issue, I've faced LG phone difficulties with Straight Talk service before. Without a stable internet connection, I couldn't find a phone number to seek help. Consequently, I had to trek home with a fractured arm carrying groceries. Despite the ordeal, I have a positive view of Uber and their enticing discounts. I've shifted to using Go-Go Grandparent due to their accessible phone support. It would be beneficial if Uber provided a similar option for customers like me. Although I didn't reach out to Uber about this inconvenience, I hope they consider enhancing their customer service to assist in such scenarios. I trust I'm not alone in facing this situation, and I appreciate your understanding. Thank you.

I recently requested an Uber from Newport, Rhode Island, to the Boston airport. The drive is approximately 1 hour and 30 minutes. The Uber driver named "Maria" accepted the ride at 8:47 am for a fare of $[redacted].26. However, upon getting into the car, Maria informed me she would not take me to the airport and refused the trip. Frustrated, I had to cancel multiple times as Maria continued accepting the ride until I found a different Uber. Now, I am paying over $[redacted] instead of the original fare due to Maria's actions. I strongly believe I should only be charged the initial $[redacted].26 as the driver declined the trip initially. Requesting assistance to resolve this unsettling situation.

Good Morning, I'm Suzanne Turner, a member of the National Federation of the Blind, a [redacted](c)(3) organization advocating for, empowering, and celebrating blind accomplishments. With over 50,[redacted] members nationwide, including in the District of Columbia and Puerto Rico, we promote individualism and inclusion. We aim to challenge low expectations and eliminate barriers that limit us. Each year, states host conventions with government officials, educators, and others. Cleveland, Ohio, where our convention will be held in Strongsville, has a significant blind population that could benefit from Uber's accessible services. We invite Uber to participate as a vendor at our event to showcase their inclusive products. Please don't hesitate to reach out with any questions. We would be delighted to have Uber and Lyft present their accessibility offerings.

Yesterday, on 8/15/18, I traveled from DC (IAD) to NYC (LGA). When I arrived in NY, I decided to use an Uber to get to my hotel instead of a taxi to save money. As I was entering my hotel's address into the Uber app, a man approached me and offered a ride. He claimed to be an Uber driver and said I could pay through the app with the same credit card and he would email me a receipt. The ride took longer than expected and cost $[redacted], which surprised me as I thought it would be around $50. The driver explained that it was more expensive because he was an Uber SUV driver, which I was not aware of. I tried to contact Uber to complain, but since I didn't use the app for this ride, I couldn't get through to them. Looking at my credit card statement, I see the charge was for an Uber Black / SUV ride. I believe I should be refunded the difference in price and that this driver should face consequences for his actions. It's important to bring attention to this issue to prevent further exploitation of customers.

I recently used the app to request rides for important meetings. Unfortunately, I've encountered multiple instances where drivers canceled when they were just minutes away, causing significant delays. This has resulted in me being late on several occasions, with one instance leading to a lost client. Despite attempting to confirm with a driver, I received disrespectful language in response. My experiences with Uber have been disappointing, especially since moving to Long Island City. The drivers I've encountered have been unreliable, their vehicles unclean and smelling of smoke. What I initially dismissed as isolated incidents has proved to be a recurring problem. When seeking assistance from a driver, I was met with unhelpful and dismissive behavior. It has become clear that these issues are serious and warrant attention. The lack of response from Uber is unacceptable, prompting me to explore ways to address these ongoing problems within the ride-sharing service.

Recently, when trying to place an order on Uber Eats, I was surprised to see $[redacted] in charges that I do not recognize. The only time I used the service in [redacted] was on 7/21. I had one trip at 14:40 and then canceled another at 23:04, for which I was charged and paid $5. Following the cancellation, I received an email stating I was being charged $[redacted]. I disputed it and was told it was reversed, but I have not seen that credit on my card. Given that my account was hacked in April with over $[redacted] in unauthorized charges, I am worried these new charges may be related to that incident. Any assistance would be appreciated.

To Uber: I encountered a concerning situation with one of your drivers today that left me and my son feeling frightened. While parked at Safeway with my son, my fiancé approached my driver's side window to greet me. A nearby car almost hit us while backing out, prompting my fiancé to alert the driver. In response, the driver became aggressive, parked his car, and brandished a bat, yelling threateningly. This behavior was completely uncalled for and crossed the line. Feeling unsafe, I noted his license plate number - 7YFB931. This incident at the Midtown Safeway at 4:50 pm on August 16th has shaken us, especially my autistic son. I will not be using Uber again after this experience; I will be switching to Lyft.

I received a $5 credit on my Uber account as a refund for an issue a couple of months ago. Despite adding three separate $25 Uber gift cards and utilizing them for rides, the $5 credit has not been applied. Despite my attempts to resolve this issue with Uber customer service, following their instructions has not resolved the problem. The $5 credit remains unused while my gift card balance is consumed, forcing me to continuously add more funds without the credit being utilized. This situation is frustrating as the credit should be applied automatically before using other payment methods. It is becoming increasingly difficult to benefit from the credit as it seems to only be usable when there is money remaining in alternative payment options.

Hello, I want to share a frustrating experience I had with an Uber driver today. I ordered an Uber at 8:55 am, but the first driver canceled after a few minutes. The second driver didn't arrive until 9:06 am. Despite being told the driver was at my gate, she struggled to find me within the gated community. After 30 minutes of providing directions, she still couldn't locate us. Eventually, she passed us off to the gate attendant and left the neighborhood. I had to cancel the ride, getting another driver too late to make our flight, costing us $[redacted] each for the next one. I have evidence to support my claims. Any advice on how to address this matter would be appreciated. Thank you.

I purchased a $25 Uber gift card and loaded it onto my account to use for work. However, the next morning, Uber wouldn't let me use the credits to pay for a past trip that I still owed $7 on, preventing me from ordering a ride. In a panic, I added my mom's credit card to my account, but it caused more issues. After resolving the payment problem, I noticed Uber deducted $10 from the gift card, which left me with insufficient funds for a ride. Consequently, I lost my job that day due to Uber's app issues. I am very upset and demand compensation for the $10 taken from my account and the lost wages from losing my job. I prefer a refund instead of Uber credits since I will not be using the service again. I need a resolution for this situation promptly.

During my journey from Denver Airport last night, my driver was unfamiliar with the terminals, causing confusion as my pick-up location was different from where he headed. This led to a longer trip time than usual using Uber. Additionally, the car had various issues such as broken AC, uncomfortable seating, and an overpowering smell of cologne. The driver's lack of safety and navigation skills made this my most unpleasant Uber experience. I would appreciate a phone call at [redacted] to address this matter.

I recently visited the Uber Greenlight Hub in Tacoma and was shocked by the reason my inspection did not pass. The inspector claimed that a tiny corner piece of my rear bumper was broken off just above the exhaust pipe. This minor issue has no impact on the vehicle's appearance or safety during business operations. It seems unreasonable and absurd to categorize this as body damage when it does not affect the vehicle's professional appearance or safety. Interestingly, Lyft had no issue passing my vehicle during their inspection. I have photographic evidence of the "Rear Bumper Damage" for reference.

I have not received a response from you regarding the incident on April 13, [redacted]. I find your reply confusing. I have provided details and requested a call from an Uber representative to address the fake allegations and provide evidence of my work schedule on that day. The photos shared by driver Luis seem to be a scam for financial gain. I seek a thorough review of my situation and compensation for the harm caused by driver Luis. A gesture of goodwill like a gift card can demonstrate good customer service. Your management should intervene in resolving this matter, as my concerns have not been addressed under Uber's policies. Thank you for your cooperation. Laura

Today, I am unable to use Uber due to an unresolved issue. Despite reporting a fraudulent cleaning charge, a $80 payment is still pending. The photos provided were misleading, as I did not cause any damage or make a mess in the vehicle. The driver, Luis, has been compensated wrongly for a cleaning that was not necessary. I have proof of my innocence as I did not drink or vomit in the car. I request Uber to rectify this situation promptly, considering I have provided evidence such as my work schedule and testimonies to support my case. I trust that Uber has the means to address this matter fairly and compensate for the inconvenience caused by their driver's misconduct.

I had a distressing experience with an Uber driver who became aggressive when I asked to cancel the ride. He continued to harass me with multiple phone calls and threats even after the ride was cancelled. He even used alternate messaging apps to contact me persistently for 20-25 minutes. When I finally answered, he verbally abused and threatened me, mentioning he lived nearby and intimated taking action against us. This behavior has left me feeling anxious and unsafe. I plan to escalate this issue to the authorities if Uber does not address it promptly. I am concerned about the screening process for selecting drivers and hope for better standards in the future.

Today, I was unable to use Uber due to a balance issue. I paid $80 for a cleaning fee that I believe was not justified, as the photos provided were falsified. I did not cause damage to the vehicle by vomiting, as suggested. The payment was processed prematurely, without considering my side of the story or evidence, including my work schedule and integrity. I urge Uber to rectify this situation promptly, as I have been wrongly charged for a cleaning fee based on misleading information provided by the driver. Thank you for your understanding.

I have only used Uber occasionally as I usually drive myself. Lately, when trying to request a ride, I have been experiencing issues with my phone number on the app. Despite entering my correct mobile number, I receive a message stating it is already in use. This problem persisted even after entering the verification codes sent to me. This issue led me to have difficulty getting an Uber ride from Union Station in DC, forcing me to give up and opt for a regular taxi instead.

I'm disappointed in the service I received today at LaGuardia. I had requested a car but was given a van without any communication. When I tried to load the luggage myself, the driver, who had refused to help, drove off abruptly, causing one of our bags to fall and hit my wife's foot. No conversation happened, and I was left struggling due to my age and arthritis. It was disheartening that the driver only acted after noticing my yarmulka. This lack of respect is unacceptable. Uber should not tolerate such behavior from its drivers. My wife was left upset, and the situation was witnessed by many at the airport. This experience is a disgrace and reflects poorly on Uber.

I used the Uber app and ordered a ride from a bar. The driver appeared to be inside the bar, visibly drunk. He almost hit parked cars when he tried to park, making us feel unsafe. We decided not to get in the car and canceled the ride. Despite the situation, I was still charged a cancellation fee. I hope to get a refund for the fee and request that this particular driver is removed from the Uber app. On a positive note, our second driver, Howard, was excellent, and we would give him 5 stars.