Uber Customer Service Issues

I recently received a call from an Uber representative regarding my account security. They provided a new password after mentioning a possible issue with my card ending in [redacted]. However, when I attempted to cash out $[redacted], I noticed a different card number ending in [redacted] was linked to my account without my authorization. Despite my attempts to re-enter my correct card details, I am unable to access the system, leaving me unable to retrieve my money. I tried contacting Uber customer service using the same number provided earlier but have been unable to reach anyone for assistance. The situation is distressing, and I am concerned about unauthorized changes and potential theft of funds by someone at Uber.

While I was driving for Uber, they suddenly rejected and deactivated me without any explanation or communication. They claimed that I couldn't drive for them anymore. I suspect that certain riders made false reports to set me up, as my driver rating was previously high. Not being shown the reported incidents makes it difficult for me to address them and improve. Uber did not offer me any training or options to enhance my skills, despite claiming they provide support to drivers encountering issues. I find it odd that if my driving was truly unsafe, I would have faced legal consequences or lost my license.

I would like to request a reversal of the charge made on 7/14. I had booked a ride from London, England to Greenwich, and although the trip was confirmed, it got cancelled by Uber while the driver was on the way. Uber claimed my payment profile was invalid, despite it being correct as I had used Uber in New York without issues the week before. When I rebooked and the driver arrived, he mentioned we needed to pay an additional 16 pounds as we had ordered UberX instead of UberXL due to having 4 suitcases. To resolve this, I paid the driver 70 Pounds in cash. However, I later realized that Uber had fixed the payment profile issue and still charged $50.09 on top of our cash payment without authorization. We are seeking a reversal of this charge since it occurred due to an error on Uber's part.

I am eager to start delivering food offline without having to drive anyone. It has been almost two weeks, and every time I believe progress is being made, I encounter setbacks. They have verified my background check, insurance, and photo. All that is left is for the app to enable me to work online. I am waiting patiently as I rely on this additional income, and it is frustrating not being able to speak with anyone to resolve this. Despite knowing this may not be helpful, I am still reaching out for assistance. 🤨🤨🤨

Hi, I'm Keertikeya Gupta. I reserved an Uber Express Pool from 1 Brisas Dr, San Jose, CA [redacted] to [redacted] 3rd St, Los Altos, CA [redacted] for $9.09. An Uber X was automatically booked, charging me $23.99 instead. This is the second time this has occurred in a week. I reported it previously but no action has been taken. Please investigate and check my charges.

I wanted to share my experience with a trip I took on August third from [redacted] Lexington Ave to Penn Station in Manhattan. Augusto was our driver, and I must say he was polite, timely, and professional throughout. There was a situation where he had to pick up another passenger on the way, and although we didn't mind, the new passenger became confrontational once inside the vehicle. Augusto handled the situation calmly, offering her the option to leave before starting the trip. Despite her rudeness and threats of a poor review, I believe Augusto acted professionally and did nothing wrong. I felt it was important to inform UBER that as a witness, I observed his conduct and support his professionalism.

I recently had a disheartening experience with an Uber driver. Despite booking a round trip, the driver accepted another ride and left me stranded at CVS, insisting I book another Uber. This unprofessional conduct led me to pay more than expected. Additionally, in [redacted] during a snowstorm, another driver cancelled the ride despite me being present due to getting stuck in the snow. Such incidents make me question Uber's service reliability. As a frequent five-star rider, I am considering switching to Lyft. I urge Uber to address this issue promptly to retain my loyalty.

On August 7th, my app is showing a white screen and won't load. I've been unable to drive since July 2nd, and have only been able to communicate via email which has been frustrating. I've been told that Uber is conducting a random background check, but I don't understand why it takes 10 to 15 days for results when the state can do it in half a day. I've been a loyal driver for almost a year and a half, completing [redacted] night runs with clear background checks in the past. It's impacting my ability to work as my phone bill is due soon, and I risk losing my phone and insurance. I hope Uber will establish a customer care phone number for faster issue resolution. Please forward this to the corporate team. Thank you, Uber Driver Joe.

On August 7, [redacted], my app shows a white screen and won't load. I haven't been able to drive since July 2nd. Contacting anyone has been challenging, only able to communicate through email. Uber mentioned a random background check causing the delay. My phone bill is due on August 11, and I am unable to work due to this issue. The state acquires background checks in half a day, but Uber takes 10 to 15 days, prohibiting drivers from working during this time. Despite a clear record on previous background checks after nearly a year and a half of driving and [redacted] night runs, I am being penalized. I hope Uber establishes a customer care phone number soon for quicker issue resolution. Thank you, Uber Driver J.

While exploring Newport, RI, I booked an Uber from White Horse Tavern to the Breakers, two well-known spots. The driver had trouble finding me and then asked to reschedule. Upon arrival, he was unfamiliar with the Breakers and mentioned being from Providence with limited knowledge of the area. Communication was challenging due to language barriers. We abandoned the ride, attempting to request another Uber, but the same driver was the only available option. I canceled, incurring a $5 charge, bringing the total to $15.50. I seek a full refund as the driver's inability to navigate highlights a significant issue with Uber's driver quality and basic job functions of transporting passengers safely. The expectation is for Uber drivers to possess a general understanding of the route, which was not met in this experience. Uber must reconsider its hiring criteria to uphold its reputation as a reliable transportation option.

Hello, I recently had a family member buy me a $25 eGift card credit to use for an Uber ride. Unfortunately, the email confirmation with the promo code was not sent promptly, leading to a situation where I had to wait for transportation. Additionally, there was an accidental purchase of two $25 online cards due to confusion, resulting in wasted money. This delay and misunderstanding caused inconvenience and frustration for both myself and my family member. The experience was disappointing, especially considering Uber's commitment to getting riders home safely.

Hello, I hope this message finds you well. I am reaching out concerning my recent Uber trips and the cancellation charges I have incurred. On several occasions, I encountered issues where drivers either did not connect with me or had invalid phone numbers, leading to cancellations. In one instance, a driver mentioned picking up another passenger far from my location, resulting in another cancellation. When attempting to contact drivers with switched off phones, it becomes challenging to coordinate rides effectively. I value the convenience Uber provides but have faced repeated issues through no fault of my own. I kindly request a review of my recent trips and the removal of the $[redacted] cancellation charges, as I believe these incidents were due to circumstances beyond my control. As a loyal customer, I appreciate your prompt attention to this matter. Thank you for your assistance. Best regards, A.

I need assistance regarding obtaining a new Uber GoBank card or unlocking the driver app settings to request a replacement within the app. Initially, the status was pending, but now it requests for me to contact GoBank, who referred me back to Uber. The card details were deleted. On July 27, the previous card was removed from the GoBank system due to an error in the email provided by Uber (missing a digit), which prevented me from accessing the validation link to verify my account. Consequently, I closed the card. Despite visiting the Greenlight office on Monday to address the issue, it remains unresolved. Former card number: [redacted] Old email: [redacted] (incorrect) Corrected email: [redacted] New email: [redacted] New non-app contact number: [redacted] (personal cell) Same Uber Driver number: [redacted] Kindly update your records with my current information and issue a new Uber GoBank card to me. Looking forward to your response. Best regards, Ms. Wilson

I need assistance with getting a new Uber GoBank card or unlocking the in-driver app settings to reorder a new card in the app. Initially, the status showed as pending, and now it prompts me to contact GoBank, who redirected me back to Uber after deleting the card information. The previous card was removed from the GoBank system on July 27 due to an incorrect email address provided by Uber, missing a number, preventing me from accessing the verification link. Despite visiting the Greenlight office on Monday seeking help, the issue remains unresolved. Previous card number: 4[redacted] 0[redacted] (deleted) Previous incorrect email: [redacted] Corrected email: [redacted] New email: [redacted] Please update your system with my new email address and contact me via my non-Uber email at [redacted] or [redacted].

I recently took two Uber trips to and from George Bush Airport (IAH, Terminal C), and noticed a discrepancy in the billed distance compared to the actual distance. The trips were on 7/31/18 from home to IAH and on 8/1/18 from IAH back home. The distance shown was over thirty miles, while in reality, the distance is only thirteen miles according to GPS and Google Maps. Our drivers, James and Basit, provided great service, and we want to tip them accordingly once we have an explanation for the discrepancy. Could you please look into this issue, as there was no price breakdown provided in the trip detail? I would appreciate a prompt response and let me know if you need more information. Thank you.

On July 26th, there was a dispute with an Uber charge of $11.19 for a 6:40 AM pickup. Despite not canceling, the driver did not arrive, causing inconvenience and a missed appointment for my husband’s cataract surgery. We never utilized the service that day and seek a refund of the $11.19. We rely on Uber for an upcoming appointment and hope to have this matter resolved promptly. Thank you. - D.S.

Recently, I've been having trouble finding Uber Pool options when commuting from Manhattan to Brooklyn. I used to rely on this service due to its affordability, but now only Uber X and Uber VIP are available to me. Despite reaching out to Uber support multiple times, I keep receiving generic responses suggesting I check if Pool is supported in my city. It's frustrating because I live in NYC, a major market for Uber, and I've clearly mentioned my previous usage of Pool. Oddly enough, when I'm in Brooklyn, the Pool option reappears on the app. This inconsistency has left me feeling like Uber may be limiting Pool availability for certain routes like Manhattan to Brooklyn for their own benefit.

While in Seattle, Washington, I have observed numerous Uber drivers endangering both construction workers and riders by making unsafe drop-offs in construction zones, disregarding equipment, and stopping in the middle of streets. Some use closed roads as shortcuts under false pretenses. Additionally, drivers work for multiple companies, including Lyft and taxi cabs, exceeding safe driving hours. They sometimes drive under a friend or relative's name. This situation requires urgent attention from all companies involved to ensure the safety of workers and the public they transport.

Today, my elderly mother had a negative experience with our Uber driver, unlike previous drivers who are usually more considerate. The driver played rap music loudly, which was not suitable for the situation. Upon exiting the vehicle, I accidentally discovered a pair of AirPods, thinking they were mine at first. Unfortunately, before I could return them, the driver left hastily. Without any identifying information on the item, I am concerned about its owner not getting it back. The driver, named Jorge, drove a Hyundai Santa Fe with the license plate 7SFX154. This incident occurred in Beverly Hills, CA, at 2:50 PM. If anyone knows how I can ensure the AirPods are returned to their rightful owner, please advise. Thank you.

I am seeking assistance with resolving an issue that occurred earlier today. I intended to book a driver to pick me up from near my home and drop me off in Elmhurst, IL. However, I mistakenly entered my home address twice as the destination. Upon the driver's arrival, they circled back to my house as a result. To rectify my mistake, I had to book another driver. I am inquiring if it is possible to receive a refund for the initial ride, where the same address was inadvertently entered twice. In the future, I would have appreciated if the driver had confirmed the destination with me, allowing me to correct the error then and avoid the need to book a second ride. Looking forward to a prompt response. Thank you, Rocio R.