Uber Customer Service Issues

I arranged an Uber pick-up through the Holiday Inn Express front desk with the assistance of Ms. Carolina because of the language barrier. Initially, the pick-up time was indicated as 9 minutes. However, as the agreed time approached, there were continuous delays. Despite waiting at the front door with my friends, the driver did not arrive. Ms. Carolina helped me contact the driver through text and phone calls, but after waiting for 48 minutes, the driver canceled the trip without my consent. Uber is now charging me a penalty, which I find unfair. I believe compensation is due for the time wasted and the inconvenience caused by the driver and the system. I shared this feedback with customer support back in September [redacted], but the issue remains unresolved as of July 26, [redacted], with an outstanding $2 charge on my account discovered during my recent trip to Panama City, Panama.

On 07/26/18, I requested an Express Pool from Woodland Hills to Glendale. The first time, the driver did not arrive, and the trip got canceled by Uber, charging me $21.57. The second attempt had a pickup location further away, causing me to miss the ride, and this trip was also canceled, costing $21.76. I expect to pay the $5 cancellation fee for each, but I am seeking refunds for the amounts charged, $21.57 and $21.76. My name is Barbara Sawyer, and you can reach me at [redacted]

Good morning, Yesterday afternoon, my kids and I ordered an Uber from our hotel, Hilton San Francisco Union Square. We waited at the main entrance on O'Farrell Street. After 2 minutes, the driver, Sherwin, called and claimed he was waiting at another entrance that wasn't the main one, even though I set the pickup location on O'Farrell Street. He called again after 1 minute, stating someone jumped into his car, mistakenly thinking it was me. When I told him to verify his passengers, he hung up on me. Shortly after, I received the bill for a ride I never took or canceled. As a frequent Uber user while visiting the states, I believe the driver attempted to deceive me. I kindly request for the charge to be waived, as I should not have to pay for a service I didn't receive. The ride occurred on July 27 at 16:15. Many thanks, Ron.

Yesterday, I booked an Uber to go to the PNC Arts Center in Holmdel, NJ. The app showed the driver would arrive in 11 minutes for $21 after contacting three drivers. However, the waiting time kept changing between 7 to 12 minutes. After waiting for 25 minutes, I called the driver who informed me he was stuck in traffic for another 20 minutes. I asked him to cancel, but he advised me to do it. I then got another driver for $41, but faced issues with my credit card details getting reset multiple times, raising the price to $51. Despite the price hike, I had to accept to not miss my concert. The driver arrived in 11 minutes and provided a good journey. However, I feel frustrated that the initial driver accepted the ride when he was so far away, causing me delays and extra charges. I'm willing to pay the original amount of $21, but not the inflated $61.49 due to the repeated booking errors. I would appreciate resolving this matter with a representative. Thank you for addressing my concerns. - D. Kubie

Dear Uber Support, I am reaching out concerning Agnero Niagne's account, which was closed on 07/26/[redacted]. I have followed your advice to check the background online at CHECKR.COM. The consumer report for Agnero Jean Claude Niagne indicates a clear status when requested by Lyft. It's important to note that the report provides information copied from public records and may not guarantee accuracy or truthfulness. The provided report summary includes clear results for the SSN Trace, Sex Offender Search, Global Watchlist Search, National Criminal Search, and Federal Criminal Search dated May 24, [redacted]. Thank you for your assistance. Best regards

I accidentally left my cell phone in the Uber. When I asked my nephew to contact the driver, he gave me the wrong number. The driver, plate number T771231C, did not return my calls initially. Eventually, I spoke to a lady who claimed another passenger had my phone. My name is Tonya Williamson, and I was picked up at [redacted] Healy Avenue, Far Rockaway, New York [redacted] at 12:45 a.m. on July 29, [redacted], heading to [redacted]-09 137th Avenue Jamaica, Queens [redacted]. Please help me retrieve my phone from the subsequent passenger. Contact me at [redacted] or email me at Tonya Williamson [redacted] I had trouble logging in without my phone for security codes. The incorrect number given to me was a hotline, not customer service. The dispatch details are Danach (B02764) and the correct driver's plate number is T660343C. The driver's license number is [redacted].

I am currently locked out of my personal account due to phone verification. Earlier, my friend called an Uber for me to get to work. The driver reached out to me through the app, saying he had arrived. Unfortunately, I missed his calls and when I went outside, he was gone. I am very disappointed by this experience and would like Uber to contact me by phone to address this issue before I take further action. If any billing occurred, it may be under my partner's phone number. I also request that my personal account be closed and all payment information deleted. The inconvenience caused me to have to bother my partner at work to arrange a ride with a competitor just to make it to work on time. This incident has greatly impacted my trust in Uber, especially since I recently signed up to drive for them, and it nearly jeopardized my job.

Hello, I'm Stephen M. I signed up for the program a few months ago but still can't afford a new vehicle. I was informed that when I do get a vehicle, I can start driving for the company. However, I was told the program isn't available in my area yet. I was advised to check back later to see if it has been introduced. I reside in Mahanoy City, Pennsylvania, in Schuylkill County. I would appreciate it if you could update me on whether the program is now available in my area or when it might be. Thank you.

I requested my Uber driver to drive through Wendy’s drive-thru, and he insisted on receiving a tip immediately, which was very impolite. I am shocked that individuals driving for your company would demand tips like that; it is unacceptable. This experience reflects poorly on customer service. As a server myself, I have never asked or expected a tip from anyone in all my years of serving. It was embarrassing and rude behavior from the driver on Sunday night, 7/29/18. I am requesting a refund from this driver. I always thought that any extra charges due to additional time would be handled by Uber, not by the driver demanding cash tips on the spot. If this is a common practice among Uber drivers, I might consider using Lyft in the future for more friendly service.

Hello, I wanted to share my disappointing experience with an Uber ride. On July 24th, I requested a ride for two people at 1:30pm. However, both drivers who arrived only had one spot available and had to cancel the ride. Shortly after, I noticed $10 deducted from my account. I contacted customer support, and after being assured of a refund within 24 hours, I am still waiting for the $10 to be returned after 6 days. I have yet to receive a response to my initial email. I am reaching out for assistance in resolving this matter promptly. Thank you, Pooja Katare

I am facing difficulties signing up for Uber using a computer instead of the app. The process has been frustrating due to the incompetence displayed by Uber. Initially, I encountered error messages when I tried signing up earlier this year via the website, causing me to abandon the attempt. Recently, I discovered a different application page where I was informed that my phone number and email were already in use. When I requested a password reset, I did not receive the text code as promised. My communication with Uber through Facebook has been unhelpful, receiving automated responses like, "Hi John! We've escalated your concern and will update you via email." However, I cannot reply to these emails which adds to the frustration.

Hello, I am writing to express my dissatisfaction with a recent Uber ride experience. On July 24th, I had booked a ride for 2 people at around 1:30pm. However, both drivers who arrived claimed to have only one spot available and subsequently cancelled the ride. Shortly after, I noticed that $10 was deducted from my account: $5 for each cancelled ride. I promptly contacted Uber through this platform and also called customer support. The representative assured me that a refund of $10 was being processed and would reflect in my account within 24 hours. Unfortunately, 6 days have passed, and I have yet to receive the refund. I urge Uber to investigate this matter and refund the deducted amount of $10 back to my account. Your attention to this issue is greatly appreciated. Thank you for your prompt response. Sincerely, Pooja Katare

Today, I had a troubling experience with an Uber driver named Buddy who picked me up from Sedona Ridge Apts in Albuquerque, NM [redacted]. As a Registered Nurse named Beauty Okoro, I was on my way to work when the driver insisted I pay for a mistake he made by taking me to the wrong location. This led to a heated argument, and he ultimately left me stranded and charged me unfairly. I had to request another Uber to finally reach my workplace, resulting in me having to pay twice for the rides. I feel upset and inconvenienced by this whole ordeal. If anyone has any advice or similar experiences, I would appreciate your support.

As a new user of Uber, I recently experienced challenges with the app while trying to book a ride. On two occasions, my designated driver cancelled the trip, and when I tried again with a different location, the driver couldn't locate my address claiming it was not on her route. Despite inputting the correct address both times, the app kept altering it. I am displeased with this experience as it resulted in two cancelled rides and potential charges. If I'm unable to get refunded for these mishaps, I may reconsider using Uber in the future.

I have a set policy with Uber not to accept rides that are over $40. The estimated price is always displayed before I accept a ride, so I trusted the information provided. However, I recently realized that my history page shows discrepancies in the charges for my rides in Buenos Aires, Argentina. Some of the fares charged were significantly higher than expected for similar rides. I contacted Uber through the app, and I was informed about a 30-day policy and that the drivers had already been paid. Despite this, I feel that the drivers are being dishonest by altering the agreed-upon amounts. I am distressed by this situation as I prefer Uber to Lyft but may have to reconsider my loyalty. I hope Uber can investigate and track my ride history to address these concerns.

To the concerned party, I am writing to express my disappointment with Uber. I have frequently used their service to travel to and from Perth airport. Upon leaving Terminal 1, I called for an Uber. The driver contacted me, and after confirming our location, he did not arrive. Despite searching for him, my husband and I could not locate the car. We then noticed the driver driving past in the outside lane, engaging in inappropriate behavior. Shortly after, I received a notification that the trip was canceled. We were forced to take a taxi home, which ended up costing us $95. This experience was very upsetting, especially considering Uber has been reliable in the past. I would appreciate it if someone could reach out to me to discuss this matter further. You can contact me at [redacted] or via email. Thank you, Paula

A friend recently booked an Uber ride through his app, and I inadvertently left an item in the vehicle. Despite following the instructions on the app to provide my phone number for the driver to contact me, I never received a call. After reaching out to Uber through their help platform, they mentioned that my friend, as the rider, should be the one to message them. We tried that approach, but unfortunately, we haven't received a response. I'm unsure why Uber hasn't called me back or replied to my friend's messages regarding the lost item. Could there be an issue with his account? How should we proceed to contact the driver and retrieve the lost item?

On August 2, [redacted], I scheduled an UberX ride for August 3, with a pickup window between 12:40-12:50 pm. I verified the scheduled ride in the morning on the Uber app, confirming the trip from 55 Skymark Drive in Toronto to Pearson International Airport at 12:40 pm. At the arranged time, I was at the bench outside my condo building, but after waiting for 10 minutes, no Uber arrived. To my surprise, I discovered that the ride had been cancelled on my phone. This was my first time scheduling a ride with Uber, and as a senior with mobility challenges, this situation caused me significant distress. I had to quickly find an alternate means of transportation to the airport, adding to my stress. I believe Uber should offer more than just an apology for this inconvenience. I am eager to understand what went wrong and how Uber plans to address my anxiety and frustration. Carol S. [redacted]

My Uber driver, Roberto from Kansas City with a white Honda (KP0N2V), was supposed to pick up my husband but instead parked nearby and drove away without cancelling the ride. Despite my husband waiting over 25 minutes, Roberto did not respond to calls or messages and the map showed him moving in the wrong direction. This behavior was unprofessional and shady. I was still charged $5 for the ride, though he never intended to pick my husband up. I am disappointed and believe a full refund is warranted, not just a $5 credit for Uber. I am hesitant to use Uber again in the future.

Yesterday, I arranged for a ride from the Carolina Panthers Fan Fest at the corner of S Graham and W 4th St. After my request was confirmed for $10, I received a call from the driver, Charles, expressing concerns about traffic. Despite his reassurance, his demeanor was dismissive when I tried to give him directions. Upon his arrival, he was unprofessional and disregarded road safety, nearly causing multiple accidents. He ignored the GPS route and opted for the highway, adding unnecessary time to my journey. Ultimately, the experience was so uncomfortable that my wife and I chose to walk the rest of the way home in the rain. Considering the poor service and dangerous driving, I question whether the $13.77 fare was justified in this situation.