I tried to use Uber while in the Czech Republic and got connected to a driver but their...

GetHuman-skylarla's customer service issue with Uber from August 2018

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The issue in GetHuman-skylarla's own words
I tried to use Uber while in the Czech Republic and got connected to a driver but their ETA did not change for several minutes. Intermittingly I got messages that the Uber network could not be reached. I canceled the ride and tried again and got the same driver and the driver's car position and ETA continued not to change, so I cancelled again. I was charged a cancellation fee. I used the app to report that I was unable to connect with the driver and I was given a credit to my Uber account. But when I later tried to use it I got the message that the Uber network could not be reached. I am now back in the USA where it says the credit can not be used. So due to the difficulty of connecting to the Uber network overseas the credit was unusable. Thus I would like to have the cancellation fee credited back to my credit card.*Sincerely,*Lance Skidmore
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Uber

Customer service issue
Reported by GetHuman-skylarla
Aug 14th, 2018 - a yr ago
I have an issue with Uber too
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GetHuman-skylarla started working on this issue
Aug 14th, 2018 8:01pm