This is Jagjit Sukhija. My email is jksukhija@ gmail.com. I have been travelling almost...

GetHuman-jksukhij's customer service issue with Uber from July 2018

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The issue in GetHuman-jksukhij's own words
This is Jagjit Sukhija. My email is jksukhija@ gmail.com. I have been travelling almost daily ( see your records ) with Uber which means I am your valued customer. But today I had terrible service from Uber and I cannot help but make a complaint against Driver Vijay. I gave my pick up address as **** Hill side avenue Narco and my destination as ***** Elk Horn Avenue Chino hills around *:** PM today ( **.**.**** ) . *I got arrival time * min , then later * min and the ** minutes . We ( my husband and me senior citizens aged ** ) were waiting for ** minutes in the sun and **minutes *arrival time persisted for another for ** minutes . We called the driverVijay two times even sent written request to inform that we are waiting at **** Hillside Avenue , but no response from him.Later it seems he cancelled and another driver picked us up. I may also add before Vijay there was another driver who also seemed to cancel. *In all we were waiting Inhot sun about ** minutes .*Do you in Uber have any provision to remove such drivers from your service list. I would like to know what action is taken against such drivers like Vijay. I donot hesitate to say that we should be compensated for this terrible treatment by Uber. Do you wish that we should switch over to another Cab service.*I request that this incidence should be brought to the top official of Uber so that they should know how to *take action against such irresponsible drivers who are not fit enough to be in the Uber Team.*Will Uber acknowledge this complaint made by me and also inform what action is taken Against driver Vijay and how Uber is going to compensate us.**.
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Uber

Customer service issue
Reported by GetHuman-jksukhij
Jul 23rd, 2018 - 10 mons ago
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GetHuman-jksukhij started working on this issue
Jul 23rd, 2018 9:54pm
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Jul 23rd, 2018 9:56pm