Uber Customer Service Issues

Hello, I had an unsuccessful attempt on July 8th to purchase a digital Uber gift card. Despite the page indicating it was declined, my card was still charged, and I did not receive an email confirmation or the gift card code. This has happened to me four times now, which is completely unacceptable and frustrating. Due to health reasons, I rely on Uber for transportation to medical appointments and daily errands, often using gift cards purchased by myself, friends, and family. Given the repetitive nature of this issue, I no longer trust Uber's reliability and regretfully have to consider ending my relationship with the service. Please advise on the steps required for processing a refund for the gift card charge without receiving the actual gift card. Eagerly awaiting your response, Dottie

Sehr geehrte Damen und Herren, Ich bin mit Ihrem Fahrdienst nicht zufrieden. Gestern habe ich zum ersten Mal Ihren Service getestet. Ich musste zu einem Treffpunkt gelangen, aber Ihre Navigationskarte führte mich nicht zum Fahrzeug. Die Wege, die ich gehen sollte, existierten nicht, und ich konnte logischerweise nicht einfach durch Häuser gehen. Da ich das Fahrzeug nicht finden konnte, sollte ich nun dafür bezahlen, was ich unfair finde, da das Problem an Ihrer App lag. Bitte erstatten Sie mir mein Geld zurück. Der zweite Fahrer konnte mich auch nicht fahren, weil die App ihm einen Fehler anzeigte. Auch hierfür wurde mir Geld abgebucht. Sie können den Fahrer gerne befragen. Ich musste das Taxi wieder verlassen, ohne den Service genutzt zu haben, und das ist doppelt ärgerlich. Ich erwarte eine umgehende Rückerstattung.

I recently requested an Uber ride for the first time in Atlanta. Margaret was the driver who accepted my request. Despite some initial confusion with the pick-up location, Margaret and I could not connect in time, resulting in the cancellation of the ride. Following Margaret's guidance, I proceeded to the correct pick-up area and successfully rode with Lawrence in his Chevy Cruze. I kindly request a refund for the cancellation fee as I have now familiarized myself with the Uber pick-up process to avoid such issues in the future. Your understanding and consideration would be greatly appreciated.

I contacted Uber to request a ride from Jacksonville International Airport to [redacted] Simmons Rd in Jacksonville, FL. The app estimated the fare to be around $16-$18. The ride from [redacted] Simmons Rd to the airport cost me $17.65 on 07/03/[redacted]. Upon checking, I noticed I was charged $40.59 for the return trip, which is much higher than expected. The driver, an older gentleman named "Joe," took an unnecessarily long route, causing the fare to increase. I believe I was overcharged due to the driver's inability to follow the GPS instructions accurately. I kindly tipped him $20 in cash, unaware that I could tip through the app. Please review and adjust the charge on my American Express card to reflect the correct fare of $17.65. Thank you.

I am a senior citizen and I recently had a frustrating experience with a ride-hailing service while traveling with a young minor to LaGuardia Airport. The driver insisted on a different address, took a longer route, and charged me $6.97. I had to get another ride to the airport, paying $25.31. Additionally, a driver never showed up for a pickup at Empire State Building as scheduled. Last month, a driver with a language barrier caused confusion about the destination and overcharged me. These issues have been disruptive, causing me to contemplate using a different service. On July 9th, a ride took nearly 2 hours, making me miss an appointment. Despite these problems, I have friends interested in signing up. I have been attempting to contact customer support since Monday without success. I believe I deserve compensation for these problematic journeys. Thank you for addressing my concerns. Patricia P. Price

On 7/12/[redacted], Andre H. was picked up by an Uber at 5:03 a.m. but did not reach the airport until 6:30 a.m. The journey from the Bronx to Kennedy Airport took longer than expected as the driver avoided tolls by going through Manhattan. This caused Andre to almost miss his flight, leading to frustration. The driver even argued with Andre's husband, blaming him for the route. To make matters worse, an extra $26.00 charge was added to his card, while the original fare quoted by Uber was $53.00. Andre is disputing this charge with his credit card company. Such poor service is unacceptable, making him doubt whether to use Uber again. Contact him at [redacted]

Uber closed my account because someone reported me. I was very disappointed by the situation. During a ride, a couple was arguing loudly, so I politely asked them to stop. I safely drove them home, but the man later reported that I seemed under the influence. It's unfortunate how easily the system can be misused. Uber's lack of consideration for my years of service is disheartening. I've dedicated almost four years to the company, completing over 60,[redacted] trips and covering nearly 1,[redacted],[redacted] miles, working tirelessly to connect cities and people. Despite feeling sorry for myself after investing so much time in helping communities and individuals reach their destinations, I have faith in God to guide me through this challenging time.

On July 10th, [redacted], I arranged for a pickup from Westchester Medical Center in the Bronx using my cell phone. Despite tracking the car's progress, the driver did not arrive after long waits. This situation repeated four times when I tried to book another pickup. Eventually, a driver was able to locate me after a call. The issue arose from confusion about the pickup location; I was waiting at the hospital's main entrance while the drivers went to the emergency entrance nearby. I was charged $5.00 for each cancellation, totaling four charges. I believe these fees should be refunded as the mistake was on the part of the drivers for not communicating effectively or recognizing the correct pickup point.

I was charged for a trip I never took with Uber. I ordered a ride, waited at the spot, called the driver after 15 minutes, and the driver canceled without picking me up. I was charged a cancellation fee and an additional $25.67 on July 12th, even though I didn't use the service. This has happened before in Atlanta when a driver canceled due to a wrong address, and I was charged a fee. I want a refund for the unauthorized charges on my credit card. Please resolve this promptly.

I had booked a trip from my home at [redacted] South Geneva Court, Englewood CO [redacted] to Denver International Airport for Thursday, 7/12/[redacted], between 6:30 - 6:45 AM. Unfortunately, the Uber driver never arrived. We left at 6:47 AM because we couldn't wait any longer and were informed through a text with a phone number that the driver was at the wrong address, [redacted] S. Newport St. Despite trying to contact Uber via text and phone, we couldn't reach them as both our home and mobile numbers were denied. The driver also did not attempt to call us, even though our contact information was available. I believe Uber should not charge us for this mistake as it led to additional transportation and parking costs. This experience was a disappointment in terms of Uber's service.

Orlando, FL - July 13, [redacted] Mr. Garrett Camp and/or Dara Khosrowshahi Uber Founder, Chairman, and CEO Dear Sirs, My name is Hector Castro, a 62-year-old legal immigrant from Venezuela, South America. I dedicated over 14 months working full-time for Uber Technologies in Orlando, FL. Uber was my primary source of income and livelihood. Despite my commitment and exceptional service during my tenure, I made a mistake regarding the service dog law due to my limited English proficiency. I understand my error and take full responsibility. I am pleading for a second chance as I am struggling to support my family amidst this suspension. I assure you that I have learned from my mistake and will adhere to all regulations in the future. Please consider reactivating my account, even if under certain conditions. I am eager to resume working for Uber. I apologize for any language errors in this message due to my English proficiency. Best Regards, Hector Castro

Hello, my name is Larry Glisson. I am an Uber driver. I lost my phone and got a new one with a new number. Unfortunately, I can't access the driver app as it requires a 4-digit pin from my old phone, which I can't find since I lost it. I would appreciate it if you could help me retrieve access to my account, update my phone number, and fix this issue as soon as possible. Thank you so much. I am eager to drive tonight for extra earnings on this Saturday.

I have encountered a troubling issue today. This morning, I came across a receipt for a ride on my account that I did not take, considering I was [redacted] miles away. To my surprise, I discovered another ride from the previous evening which was cancelled and not initiated by me. Upon investigating further through the app, I noticed alterations to the credit card details linked to my account post my last trip on June 21st. This situation has left me feeling uneasy. I worry that if I were to take a ride, the actual owner of the credit card now connected to my account may be wrongly billed. Moreover, I am concerned about other unknown rides reflecting on my account. The manner in which this occurred remains unclear. These incidents underscore the seriousness of the matter.

Subject: Urgent Assistance Needed for Scheduling a 4:00 AM Ride to Hospital on 7/17/18 Hello Support Team, I am in urgent need of assistance with scheduling a ride to Clements Hospital in Dallas for 4:00 AM on July 17, [redacted]. Despite checking the "help" section on your website, I am unable to locate the option to schedule rides in advance. Your website indicates that this feature is available for DFW, and I reside very close to the hospital. I have tried multiple times, but I cannot find the car and clock icons next to the "where to" box as described in the instructions. There is a clock icon for adding extra stops, but that does not apply to my situation. Please provide guidance on how to access the scheduling option and confirm today if scheduling rides in advance is indeed possible for DFW/Dallas, TX, as stated on your website. I live alone and urgently require transportation at that early hour. Thank you for your prompt assistance. Warm regards, Margie McGovern

I recently received a text message from Uber at this number: +1 [redacted] that included the code: [redacted]. Typically, companies send codes when there are issues with account access, but I was not trying to log in. As I haven't used Uber lately and did not request a ride, I'm concerned about potential hacking attempts on my account. I promptly changed my password upon receiving the text, yet wonder if there are other details available regarding my account activity or the individual trying to access it. I am apprehensive about the security of my credit card data if unauthorized access occurs. Thank you for any assistance you can provide. Best regards, S.L.

I observed an incident on Friday, July 13th around 2 pm in New Orleans on Prytania Street that I feel compelled to report. While my friends and I were crossing the street, a white BMW was speeding recklessly before suddenly parking in what appeared to be an illegal spot. The driver, wearing no shirt and with his pants improperly worn, proceeded to get out of the car. He then donned a black t-shirt over his sweaty body and entered St. James Cheese Factory. His peculiar behavior understandably alarmed many of the patrons present. If this individual is an Uber driver conducting a delivery for the restaurant, I urge the appropriate authorities to look into this matter and address it with the driver.

Today, I had a ride scheduled to pick me up between 1:45-2:00 at 94 Derby Street in front of the Apple Store. Unfortunately, the driver called to say she couldn't locate me. Despite being exactly where I was told to wait, she drove past me and eventually cancelled my ride, charging me $10. As a result, my daughter and I were left waiting in the heat for 30 minutes until we could hail a taxi. I plan to inform everyone I know to avoid using this service. Since I wasn't at fault and the driver's actions were unprofessional, I would like a refund for the charge incurred.

I am extremely disappointed with the service I have received from your drivers. On Saturday at 2:00, a driver kicked me out of the car because I wasn't going back to San Francisco from the East Bay. He rudely asked me to get out and then had the audacity to threaten canceling the ride for a refund after mistreating me. I suspect I was still charged for this awful experience. Additionally, someone used my credit card information after a recent ride, which might be related to that incident. Last week, I struggled to contact a driver to retrieve my cell phone. Today, the driver canceled after making me wait 10 minutes, claiming he didn't want to go to the East Bay, and then acted unprofessionally. I was once again charged for a ride I did not take. I request credits to my Uber account due to my loss of trust in your system. I would appreciate it if this email could be passed on to Mr. Khosrowshahi for his awareness of the issues with driver customer service.

This morning, I selected UberPool for my ride to work, but upon arrival, I was charged for an UberX which cost me more. I did not choose UberX and did not authorize the change. I work hard for my money and demand a refund. I have been waiting all day for your response. The app or website may have a glitch as I was prompted to split the fare with someone who wasn't there. I expect a resolution today as this situation is unacceptable. I am frustrated and upset and will escalate this matter if necessary.

Today, I booked a cab and specifically requested the driver to drive slowly and be cautious of bumps as I am three months pregnant. However, despite my repeated requests for him to slow down, the driver drove recklessly. When we encountered a big hole in the road, he drove right over it causing a huge jolt. Despite my distress, he did not even acknowledge my concerns or check if I was okay. Is this the level of service provided by UBER to its customers, especially when they require special care? Why do you showcase ads with pregnant women being well looked after if the reality is different? Your tagline, "Apna hi gaadi samjo!" feels insincere. I am left wondering if UBER takes responsibility if anything unfortunate were to occur. I am looking for a satisfactory response to my concerns.