Uber Customer Service Issues

I initially signed up for Uber using my home phone [redacted] and later realized I needed to use my mobile phone [redacted]. After creating the account, I couldn't find an "edit" feature to change the phone number, so I submitted a request through the help tab. I needed to arrange a ride for my granddaughter from Jacksonville, FL to Gainesville, FL promptly. Upon exploring the Uber settings on my mobile phone, I discovered the option to edit the phone number. I successfully updated the incorrect landline number to my mobile number and everything is now functioning as it should.

My name is Diane, and I have been homeless, living in my car. I have two minimum wage jobs and am working hard to improve my current circumstances. I recently purchased a $25 Uber gift card, which I used tonight to get to my second job. However, my trip got canceled while I was waiting, and I urgently need to get to work. I was unable to cancel it myself, as I didn't press ok. I tried to rebook, and a driver named Sierra came but missed the turn and couldn't locate me initially. She suggested I contact Uber support for assistance. Please, could you refund the fare for the canceled ride so I can get to work and back home? Thank you.

I took an Uber Pool from San Francisco, CA to Foster City, CA, but my ride ended prematurely after the other passenger finished their trip. I was charged $31.09 for the incomplete ride. Subsequently, I had to request another Uber from Brisbane, CA to Foster City, CA, which cost $29.11, doubling my expenses and resulting in me being late for work. As a loyal Uber customer, I request a prompt refund for both rides. This situation has cost me not only financially but also in lost work time. I hope to have this matter addressed promptly. Sincerely, C.W.

I took an Uber ride with a gentleman named Hazim. Unfortunately, my phone slipped inside the car when I was getting out, and by the time I noticed, he had already driven off. I've been struggling to get assistance through support desks, waiting for emails, and reaching out to various Uber drivers to resolve this issue. My phone contains essential items such as my debit card, room key, military ID, and military license. I even tried contacting Uber via Facebook and was informed they need to confirm with the driver via email. It's frustrating not having a direct number to call and speak with someone for help. It's been fourteen hours of feeling neglected. What if something serious happened with the driver? This experience has made me reconsider using Uber in the future once I have my phone back.

My Uber account has been disabled, and I urgently need it to be reactivated. Initially, I had a rider account which I later attempted to convert to a driver account but changed my mind before completing the process. Despite Uber Support advising me that deactivating both accounts was the only way to stop receiving incomplete application messages, I now find myself unable to access my rider account as it appears to be deactivated. Additionally, I encountered an error suggesting my phone number, [redacted], is already in use. I kindly request the reactivation of my account or assistance in freeing up my phone number from the Uber system. Unfortunately, I am unable to sign in or create a new account due to these issues. Please contact me at [redacted]. Thank you, David K.

Hello, I registered on the Uber app yesterday with the intention of booking a trip for today. Unfortunately, every time I attempt to schedule a future trip or request a ride, I encounter an error message related to my account verification. I've already confirmed my email and phone number, and even received a debit card transaction confirmation. The problem seems to stem from the fact that I'm using a prepaid Mastercard (Osper card), where funds are loaded from external accounts. Do you think this could be causing the problem? Thank you.

I am attempting to update the expiration date on my card. The app is not allowing this. When I try to input the new card information, the app says the card is already in use, even though it has a different code and expiration date. I need to use this particular card for transportation, especially since I am leaving the country tonight. However, your app is not cooperating, and I am unable to find a contact phone number for assistance. This is causing a great deal of frustration as I rely on Uber for transportation. Urgent assistance with this issue is greatly appreciated. Thank you, Kendra Klaus. (Phone number [redacted])

The Uber app has a frustrating issue with its GPS, consistently placing users about a quarter of a mile away from their actual location. This results in drivers struggling to find passengers, causing delays and wasted time. Regardless of the city or device used, the problem persists. It seems Uber Management might be aware of this flaw but has yet to address it. It's important to correct these location data inaccuracies promptly to improve the overall user experience.

Uber GPS Issue: I've experienced a frustrating problem with the Uber app where it consistently misplaces my location by about a quarter of a mile. This can lead to significant delays as drivers struggle to find me. It seems to be a widespread issue regardless of the city or device used. It's concerning that Uber is aware of this GPS flaw and yet has not taken steps to rectify it. The lack of a public phone number for support adds to the frustration. Next time I'll be more cautious when booking a ride through Uber.

I was charged a $20 cleaning fee, which I found unreasonable. The overall experience was unsatisfactory. Upon arrival at the pick-up location, we encountered significant delays and had difficulty communicating with the driver due to a language barrier. Despite our efforts to find her, she started driving away without notifying us, leading us to chase after the vehicle. The driver's attitude was rude, and her lack of English proficiency made the situation even more challenging. We had placed towels on the seats out of consideration as we had been at the beach. The entire ordeal was highly disappointing, especially given my past experience as an Uber driver. I am dissatisfied with how this was handled and feel hesitant to continue using or recommending Uber's services moving forward.

I am submitting this message via voice-over on my iPad due to a vision impairment. Uber has granted me freedom, but there are times when I require assistance. For example, I was charged $5 for a canceled ride on July 6 from San Marcos to Poway. I did not cancel the ride; Uber did. Tony was supposed to be my driver, but Robert showed up, and the ride proceeded smoothly after a slight delay. While the late arrival was not a major issue, the $5 charge is not the main concern. I believe there should be a helpline for visually impaired individuals like me to seek help when needed. I have noticed significant improvements with Uber over the past year, and I hope to continue using your services smoothly. Thank you.

I have encountered this issue before. During an Uber ride, an individual unexpectedly entered the vehicle, resulting in them vomiting and passing out. Despite the situation, the driver did not intervene. I find it unjust that I was charged for an incident the driver could have prevented by identifying the individual's intoxication. I was left to handle the situation alone, even tipping the driver $15 for a $6 ride, indicating the short duration the disruptive passenger was in the car. Subsequently, I had to remove the intoxicated person with the assistance of law enforcement, only to discover a $[redacted] charge on my account. The individual who made the payment is not the one responsible for the incident. Please address this with them directly. I am considering disputing this charge with my bank, as there have been other questionable charges from your company on my account. Furthermore, the driver struggled to locate various businesses and imposed cancellation fees even though I was present. I expect a resolution within 24 hours; otherwise, I will seek further assistance in a public forum.

I have encountered numerous automated responses since my issue arose. On the morning of 07/01, I rode from the Bronx to Washington Heights and received an estimated fare of $16. However, my card was actually charged over $85, with the driver falsely claiming to have crossed multiple toll bridges. This is inaccurate, as I had taken a trip just an hour before where the driver followed the correct route and I was charged correctly. Despite numerous assurances of looking into the matter, it has been 8 days without a refund or any communication with a real person. The lack of resolution is unacceptable, and if necessary, I will report this fraudulent activity to the authorities as it is clear and evident.

Uber's ride scheduling and management, especially with pool rides, needs significant improvement. The current system often causes delays and inconveniences by sending drivers out of the way or changing drivers multiple times. While picking up riders heading in the same direction makes sense sometimes, it's not always necessary and can lead to unnecessary detours. Promptly assigning the closest driver should take priority over trying to optimize routes. Additionally, the difference between express pool and regular pool rides is unclear, as the number of riders and the route often remain the same. These issues can lead to frustration and inefficiency for passengers. Uber should address these issues to provide a better overall experience for customers.

I arrived at DFW yesterday, called for an Uber, and within a minute a car arrived. Unfortunately, the trunk was partially filled with the driver's personal belongings, making it impossible for our luggage to fit. The driver canceled, and another car quickly arrived. I was charged $46.44 for this inconvenience. When I explained the situation to the first driver, he mentioned he couldn't cancel the ride. I was frustrated by the multiple driver changes. Eventually, my daughter ordered a new Uber due to the ongoing issues. I was unaware that a driver could cancel if unable to accommodate passengers, leading to a new ride being requested. I've faced numerous challenges at DFW, from drivers not showing up to insufficient trunk space. Kindly refund the $46.44 erroneously charged by the second driver, who was impolite and uncooperative.

I am eager to know the status of my application with Uber. I have a clean driving record with only minor violations including two tickets with no points for careless operation from years ago, which were each less than $99. Currently, I am driving for Lyft without any issues, but I prefer to drive with Uber due to better earning potential and reputation. I urge Uber to expedite the review process due to the oversight regarding my driving record. A friend from South Carolina had a similar experience and also faced delays despite having a clean record with no points. I have a safe driving discount and accident forgiveness with Geico Insurance, which contradicts any claim of reckless driving. I believe this situation is unjust, and it is frustrating to be penalized for a mistake on their end. I hope they rectify this promptly to reflect my safe driving history accurately.

I am eager to know when Uber will approve or disapprove my application. My driving record shows a ticket with less than two points a year. I have no reckless or major violations, just two careless operation violations that are years old, with no points and fines of less than $** each. Despite being in SC where such violations usually don't result in points, the background check company seems confused. In the meantime, I have been driving for Lyft without any issues, but Uber appeals to me due to better earnings and reputation. I hope this misunderstanding can be resolved promptly. I feel like this is being overlooked, and I shouldn't be penalized for maintaining a good driving history. I have a safe driving discount and accident forgiveness from Geico INS, which contradicts any reckless driving claims. The situation is frustrating, and I hope Uber addresses this oversight promptly.

Hello, I am disputing an $8 charge as we were unable to meet the driver for our pick-up at the airport. Upon our arrival, we headed to the "bus stop next to the Hotel" where the driver had asked us to wait. Despite waiting there, the driver did not arrive. It appears there might have been a confusion in communication, as the Uber pick-up was actually located "in front of the hotel" at AMS airport. After some time, we located the correct pick-up point and saw the driver, but he had already canceled the trip. We were then forced to book a second trip immediately. It would be beneficial to have clearer signage at the airport to help passengers find their ride providers more easily. Thank you, D. K.

As a first-time Uber user, I recently tried to schedule a ride for the first time after seeing your commercials. Unfortunately, my experience was not as smooth as I had hoped. While attempting to schedule a ride for 11:30 am, I encountered some difficulties with the app, which resulted in multiple cars arriving unexpectedly. One driver kindly advised me to call when I was ready, which I did after some stress. I managed to get to work on time, but the experience was overwhelming. I would appreciate it if I am not charged any additional fees beyond the fare for the trip due to these challenges. Thank you for your understanding.

I don't have an Uber account, but I noticed several unauthorized charges from Uber on my bank statement. After finally finding a charge dispute form, I received a response from Uber asking about a person named Bonnie associated with the account. Despite using the same email address, I am unable to respond due to an error message. As more charges keep appearing, I feel stuck without any means to contact them for resolution. I am considering canceling my bank card, but it will be inconvenient to update all my automatic payments. This situation has consumed a lot of my time, and I am frustrated with the lack of customer support from such a large company like Uber. I am hesitant to create an account on the app due to this experience. Any help or advice would be greatly appreciated. Sincerely, L. C.