My company Twitter account, @kineviz, has been suspended. As lead of communications and...

GetHuman5616021's customer service issue with Twitter from January 2021

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The issue in GetHuman5616021's own words
My company Twitter account, @kineviz, has been suspended. As lead of communications and marketing, I had ran into this problem when I signed onto the account with my new laptop. It asked me to confirm with the phone number on file, however, that number belongs to a colleague that has recently past away due to health problems. I and my team have submitted plenty of support tickets to Twitter Support with no response. It has been over a month now and this is unacceptable. Please help!

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Twitter

Customer service issue
Reported by GetHuman5616021
Jan 4th, 2021 - 4 months ago
Not resolved
Seen by 18 customers so far
Similar issue to 11540 others
0 customers following this

Timeline

GetHuman5616021 started working on this issue
Jan 4th 7:30pm
GetHuman5616021 indicated the issue is not fixed yet.
Jan 4th 11:59pm
GetHuman5616021 indicated the issue is not fixed yet.
Jan 5th 12:00am

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