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The issue in GetHuman-johnclor's own words
So I was messing with the settings and changed the birthday as I felt my son could have his birthday on there, it froze his account and locked it. I am not able to provide the necessary materials to unlock the account. I have managed this account since before he was thirteen to now, he will be turning fifteen this year so I thought I could change the birthday. Could I get some help with this issue please?
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