Someone direct messaged me on twitter and it was one of those spam accounts with a link...

GetHuman1956497's customer service issue with Twitter from January 2019

Help with my Twitter issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1956497's own words
Someone direct messaged me on twitter and it was one of those spam accounts with a link that i usually ignore but this time i didn’t and i presses a link and put in info. Then my account on my app said that i needed to confirm my identity and it turns out my twitter has been deleted. i go in to my email for that account and i got notifications of someone logging in from a different state and changing the email address. i have all the screenshot proof of everything. My username for my twitter is*was @ssgprocess and my email address for that before it was hacked and changed is *****@***.com
GetHuman1956497 did not yet indicate what Twitter should do to make this right.
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Customer service issue
Reported by GetHuman1956497
Jan 13th, 2019 - a mon ago
I have an issue with Twitter too
Seen by 1 customer so far
Similar issue to 28355 others
0 customers following this
Items needed
Email on Account
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Name of Account Holder
GetHuman1956497 started working on this issue
Jan 13th 4:02pm
GetHuman1956497 indicated the issue is not fixed yet.
Jan 13th 4:03pm