I am attempting to request assistance for * issues now: ***. Wrongful account lock...

GetHuman-strwabit's customer service issue with Twitter from November 2018

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The issue in GetHuman-strwabit's own words
I am attempting to request assistance for * issues now: ***. Wrongful account lock ***. Email inbox spamming ***. Alleged violation being changed at each attempted appeal ***. Repeated closure of case within ** hours without response to first * issues via automated email from Twitter support.**Please help get all * issues addressed & resolved. See below for details.**Thank you. **Copy & Paste of requests to Twitter Support.**Please stop closing the case within ** hours of filing without addressing the * issues and then instructing repeated refiling of the case. This is *rd refiling now. Please address issues appealed. ***Please forward this appeal to a supervisor to address the following * issues: ***. Wrongful account lock ***. Email inbox spamming ***. Alleged violation being changed at each attempted appeal **Thank you. **I have sent repeated requests for Twitter to address the spamming of my Inbox & wrongful accout lockout. The case keeps getting closed without either issue being addressed. I just received an automated response today & the case was closed out again. What's more the previous automated response alleged abuse. This one, on the other hand, alleged voter suppression. So, the system comes up with a different alleged violation each time I attempt to appeal the wrongful lockout. The alleged violation keeps changing based on who or what generates the automated response. That means there actually was no violation. The lockout was arbitrary and is being justified ex-post facto. **My account was wrongly locked by an automated process and my email inbox was spammed. *I have been attempting to have both these matters addressed for the past ** days. Each time the alleged violation changes & the email inbox flooding is summarily ignored. Please forward my appeal directly to a supervisor and have the supervisor contact me. I ask that both the issue of the alleged violation being switched and the issue of email inbox spamming be actually addressed and resolved by a supervisor. It has been over ** days since I first asked for these issues to be addressed. In addition to the wrongful lockout & email spamming, I would like to add the changing of the alleged violation. I ask that a supervisor contact me to resolve all three matters as soon as possible. *Thank you. ******-------- Original Message -------- **Hello, I have not yet received a response to my appeal. My account was wrongly locked on September **th and, on the same day, my email inbox was flooded by Twitter Support with twenty (**) identical emails sent within the span of three (*) minutes. I filed a report for the locked accout as well as the spamming of my inbox. As of yet, neither matter as been addressed nor resolved. ***I ask that my case be escalated to a supervisor or administrator since my account has been wrongfully locked for over ** days now without either of the above two matters being addressed nor resolved. I ask that all the above matters be addressed promptly and that my account be unlocked as it has been wrongfully locked for over ** days now. ***Thank you in advance. ******Sent from ProtonMail mobile ****-------- Original Message -------- *On Oct **, ****, **:**, Straw Biter * *****@***.com* wrote: **Hello, I have not yet received a response to my appeal. My account was wrongly locked on September **th and, on the same day, my email inbox was flooded by Twitter Support with twenty (**) identical emails sent within the span of three (*) minutes. I filed a report for the locked accout as well as the spamming of my inbox. As of yet, neither matter as been addressed nor resolved. **I ask that my case be escalated to a supervisor or administrator since my account has been wrongfully locked for over ** days now without either of the above two matters being addressed nor resolved. I ask that all the above matters be addressed promptly and that my account be unlocked as it has been wrongfully locked for over ** days now. **Thank you in advance. ***Sent from ProtonMail mobile
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Twitter

Customer service issue
Reported by GetHuman-strwabit
Nov 29th, 2018 - 9 mons ago
I have an issue with Twitter too
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GetHuman-strwabit started working on this issue
Nov 29th, 2018 12:11pm