I need to know if anything is being done about this. I still have not heard from Twitter and when I tried to call they say they don't help you over the phone. What kind of business is this?

GetHuman-robynlco's customer service issue with Twitter from August 2018

Help with my Twitter issue
The issue in GetHuman-robynlco's own words
My name is Robyn Cole. I do not have a Twitter account. But someone is using my identity and pictures to send videos. I have not seen the video but several of my friends have. I want this hacker stopped. What can you do to help me?
GetHuman-robynlco did not yet indicate what Twitter should do to make this right.
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How GetHuman-robynlco fixed the problem
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Twitter

Customer service issue
Reported by GetHuman-robynlco
Aug 2nd, 2018 - 9 mons ago
I have an issue with Twitter too
Fixed
Seen by 8 customers so far
Similar issue to 6170 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Password
Name of Account Holder
Timeline
GetHuman-robynlco started working on this issue
Aug 2nd, 2018 11:03pm
GetHuman-robynlco indicated the issue is not fixed yet.
Aug 3rd, 2018 4:50pm
GetHuman-robynlco indicated the issue is not fixed yet.
Aug 4th, 2018 12:05am
GetHuman-robynlco indicated the issue is not fixed yet.
Aug 4th, 2018 12:09am
GetHuman-robynlco indicated the issue is not fixed yet.
Aug 4th, 2018 12:11am
GetHuman-robynlco indicated the issue is not fixed yet.
Aug 4th, 2018 12:12am
GetHuman-robynlco indicated the issue is not fixed yet.
Aug 4th, 2018 12:12am